The London Clinic

"I have been staying at the London Clinic for the past 4 weeks and have to give 5*s to Chef Paul and his team. They really go over and beyond for patients, and have helped me so much in my recovery. They cater for different food requirements, and alter the menu depending on your treatment eg. Mucositis after chemotherapy, or a dairy intolerance. The team really care for patients like their own family, and it does not feel like hospital food, with so many different options that are nutritious!"

"Excellent from start to finish, on all matters! I had a surgery at this hospital and spent 2 nights on the 5th floor ward - the service was impeccable and the doctors and nurses were fantastic, attentive, caring, trustworthy! They explained everything to me, at every step of the journey, listened to my preferences as well. Special mention to nurses Martina, Charity, Lucia, Sara, Michael, Dennis and Cherize who got me through the first night after the operation (the hardest night) and took care of me in the most professional, kind and reassuring way! The food was amazing too, diverse menu and tasty options (the lobster bisque was excellent)! The staff and facilities at The London Clinic made my whole experience smooth - the pharmacist and physiotherapist were also on the ward and the nurses were the best I could ever wish for! I wholeheartedly recommend this hospital! (everything was covered by my insurance and admin was sorted out quickly)"

"Easily the worst clinic I have had to deal with. Their admin is absolutely terrible and for a hospital that’s on the high side, this should not be the case. My family member had a procedure done at this clinic and the process has been so tedious from the start to finish. To start off with, they have poor communication between their departments. My dad missed his pre-op call twice because they couldn’t get his contact number right. Additionally, because of their poor communication between each other, there has not been transparency with the financial side of things. We were told that we had been overcharged for a procedure and a refund would take place if they did not use the required materials. Fast forward after surgery, despite materials not being used, they are beating around the bush with regards to justifying the amount that was paid in. I also had an issue with the pharmacy where we paid for medication, they told me to come back and collect it afterwards but by the time the medication was ready, my dad had been taken off the prescription. After I told them this, they said they will credit the amount to the file on record and I can request a refund. Now, a week later, they claim that the amount on my account is £0 and acting completely confused. If you are using this hospital, and not paying through insurance, make sure you ask for every amount to be accounted for and stay on it with chasing them up. The financial side aside, I will most definitely say I have had a better experience at private wards at government hospitals. Even down to the experience with staff. It feels more like a corporate body as opposed to a hospital that’s there to care for patients. Incredibly fast paced to ensure higher profit margins…If you have an alternative to the London Clinic, you should take that up."

"I had a bad experience overall. Not a 1 star. But below average so I think 2 is fair, as I met some nice nurses and health care staff. My issue is with management mainly and not the staff. I had knee keyhole surgery. Reasons: - No email communication before or after appointments AND (honestly) surgery - I didn’t see the surgeon after surgery. So I didn’t know why they found with my keyhole surgery and what they did. - I didn’t know what to do post operation. A nurse spoke to be informally about what I might be able to do while I was just out of surgery (quite high on opioids and sleepy from the anaesthetic) - There seems to be such a communication divide between all of the departments. - I strongly recommend investing in a good IT automated system. For the benefit of staff and patients. This should be a standard these days. Ps. I do hope I haven’t damaged my knee post surgery. Thank God for YouTube and Google - my post operation care."

"The postcode for the loading bay is W1U 5HT as per the Post Office post code finder. The old post code has been discontinued by Westminster Council and reflected as such by the Post Office."