Oliver Brown

"Wanted to hire a formal evening wear. Terrible customer experience and service. Do not go to this place!"

"I bought some very expensive clothes from Oliver Brown; but when I wanted to return some, all of my communications with the company went unanswered. Completely impossible to get hold of. Avoid."

"Do not rent a suit from this place. Part of their policy is to take all of the details from your credit card. The long card number, expiry, and security code. Everything necessary to make a transaction over the phone. They write them on a piece of paper and put them in a safe. Once you return the suit they dispose of the details. What they don't tell you is that the "safe" is a lock box that could be opened in seconds with a crowbar. They also don't tell you that they're not good at actually putting those details into said "safe". They managed to lose my piece of paper. And then they say they'll phone to let you know they've found the paper and are disposing of it. Still waiting for that call. So they're incompetent or disrespectful. Either way you shouldn't use their services."

"My partner needed a good quality top hat at short notice, I was stuck in traffic and I called Oliver Brown from Oxford street during rush hour, they were due to close fairly soon, I explained that I am on the way to the store, they assured me they would wait for me, I arrived 10 minutes before they closed, the two gentleman that served me, ( Ben and David ) were so helpful, jovial, pleasant and really nothing was too much, Ben explained the different fabrics they had, they had a wide range considering the busy Ascot period. I did not feel rushed to make a decision, thank you Ben and David for assisting me to find the perfect hat. I am actually quite surprised at some of the bad reviews, I would say, do not let them put you off, I had an extremely pleasant experience in store."

"Unapologetically dismal customer service. I ordered and paid for a hat. Two weeks later the money was returned to my bank account. No message from OB, no apology. If my bank had not sent me the message I would still be waiting. Can I offer some advice OB? don’t sell stuff you don’t have and if you do then tell people straight away. I am now rushing round at the last minute and paying over the odds. And here is the worst part - they did exactly the same thing to my wife when she tried to buy my Christmas present. Order was accepted, followed by a long wait and then the money was refunded- no message no apology and no Christmas present for me!"