Ken Towerys Tire & Auto Care

"I was there on Sat Dec. 30th for an 11:00 appt. to get my car checked out for gas fumes inside and out, the 1st gentleman was very nice and attentive to me (didn't get his name). So as I waited knowing that they were backed up for almost 3hrs, I sat in the lobby patiently waiting. The 2nd man who was wearing a pinkish shirt and wore glasses however was not so nice when he called me up to talk to me about my car. First of all he asked me"Where I got my car from, was it up north somewhere" I said No from Craig and Landreth in 2009. So basically he told me they were unable to fix my car and that I should think about getting a new one (IN FRONT OF OTHER CUSTOMERS).... Needless to say, I felt very embarrassed and belittled after being loud talked by this man. As a female customer, that day...I felt disrespected (IN FRONT OF OTHER CUSTOMERS) as I just turned and walked out. I was not very happy about how I was spoken to by that... (GENTLEMAN)!!!!!!"

"Used to be good, but I'm not sure I want to return anymore. Latest visits have not been great - they often forget the work they've done on my vehicle, they say they can't hear the cabin noises that are so obvious to me and my occasional passengers making me feel uneasy about driving. Insanely, long wait times despite having an appointment (they will sweet talk you into leaving it so they can put it in the back of the queue)."

"They won't even let me in the door. I set up an appointment a month ago and I even called a few days before to make sure I'd be able to drop it off so they could perform the services. They called the day of to cancel --when my car was already there for the entire day and they'd already agreed to do it. Then they kept putting it off because they're "slammed". Clearly, they don't need my business. All I wanted was basic maintenance done, but every person I talked with told me to come back the following week (Saturday at 10 am) when their "master tech" would be there, then had the audacity to tell me that I "didn't have an appointment scheduled" once I arrived. Week after week. Pretty sure they don't even have a master tech, at this point. Full disclosure, no idea what their end result is like because we never got that far. I guess it's good if they're that busy. They're friendly, but the customer service experience is terrible. So I'll take my business to someone who actually wants it."

"I needed a tire rotation and oil change. I also asked Greg the Manager at my local Ken Towery Auto care location to check my brakes since it has been a good while since I had them serviced. It turned out that I needed a full brake job. They got the job done in the time promised. Flushed my old brake fluid, replaced with new. The tire rotation was free with the oil change. I am very happy with the Ken Towery experience."

"Long time customer. Purchased multiple sets of tires less than a year. Had issue with a tire that led to replacing 2 other tires due to original alignment from Ken Towery. Cost was going to be an additional $1k for new alignment Ken T could not do. Attempted to talk to corporate over 3 x’s…was told Districr Manager would be calling. Never called and 2 weeks later customer service person nothing else would be done. Did not like my frustration with how things were handled and when I explained how customer service as a whole was handled in the situation…told me “Thanks for telling her how to do her job.” As a result will never set foot in a Ken Tower or Monro affiliated site ever again. Lost a very loyal customer that often told others how good I was treated in the past. Never again."