Kroger Pharmacy

"Two stars only because it would break my heart to give them one, which is what they deserve. I have been a grocery customer at this location since it was ROGERS in the seventies. We've been a pharmacy customer since they opened. Between my wife and I we literally manage about 15-16 monthly prescriptions plus the occasional illness. But they are almost always understaffed. The norm is that the prescriptions are NEVER ready, many times even after we get an automated call saying the prescriptions are ready. And despite the fact that some of these medicines are extremely bad to skip a dose, they will often literally look at you like you're the inconvenience, and can't you come back tomorrow, or at least wait an hour or two? If you give them any push back, such as "this prescription was supposed to be ready three days ago and I'm out", they'll inevitably get defensive, almost never apologetic. When you factor in that we live more than twenty minutes away, it seems like maybe we're the problem for sticking with Kroger. Enough. Well be switching to another company. This review was my last straw, as I wait, again, on January 12 for blood pressure medicines that were supposed to be ready on the ninth. This'll also cost Kroger a lot of grocery and gas sales, since will undoubtedly switch those habits as we make this long overdue change."

"I use this pharmacy because it’s so close to home but I really am going to switch they never have the medication that we need my son is ADHD and one time they even forgot to enter in when I picked it up into the system and had to go a month without because it’s considered a narcotic the staff not always the friendliest there are a few that are very polite they are so short staffed it’s ridiculous . You are always waiting more than 20 minutes… very very rarely do I walk in and the order is even ready for pick up!!!"

"It's time for me to find another pharmacy. This one is struggling soooo badly. Been a customer for a few years. They used to be better than this but never very good. I keep waiting for them to improve but it only gets worse. When they start messing up on my pain medication all the time now, it's time to get out of Dodge!"

"By far the WORST pharmacy in town. They're slow, they lie & when you call them out, the head pharmacist says "I don't care!". Went to the Doctor on Friday, he sent the scripts in when we were there, around 2pm. My husband went there on Saturday, they said it wasn't ready & to come back in a half hour. He went back today instead & they STILL weren't ready & again said to come back in a half an hour. He went back an hour or so later & they STILL didn't have them ready. My husband explained he needed them because it's meds that he just can't not take or the Doctor wouldn't order them. The head pharmacist said that Doctors order meds for people all of the time that people don't need & was she supposed to put him in front of the 171 people who had scripts ordered before him. She told him twice that she didn't care about him or his situation. We will be calling a lawyer tomorrow & will NEVER go back to that awful pharmacy ever again. If she doesn't care about people or making sure that they get their meds in a timely manner & doesn't care if they run out, she should go find another job. So rude & disrespectful & just ridiculous. I hope she loses her job because someone as rude & unprofessional as that shouldn't be there. She's not doing anyone any favors. She will be hearing from our lawyer."

"This is my first time using Kroger's pharmacy and my experience was horrible. My regular cvs has been out of my medication for awhile so I was recommended to have my prescription sent to Kroger's or Walmart. I chose this Kroger's (which was a horrible idea). I called the 1st time to get told my prescription was on hold to call my insurance. Called my insurance they fixed the issue and was told to call Kroger's pharmacy back to let them know. Called a second time and spoke to Pharmacist Jada. Who was extremely rude..told me that I was a lie that nobody told me my prescription was on hold by insurance . If I wanted my prescription filled tell my insurance they can risk their own license. Remind you I'm confused by her response and doing what her staff told me to do and call my insurance. She continued with asking me crazy questions and when I asked why are you asking me this she yells I don't know you! I don't know who you are or why you want your prescription as if I'm some junky. If my prescription was too soon then as a professional you properly explain to me that your staff wrongfully explained wrong and not harass me because you have already stereotyped me without knowing me or understanding what I was trying to explain to you!Needless to say I have called multiple ppl from the customer service to pharmacy board etc until I get a good response I need to make sure she doesn't treat anyone else as I was..or stereotype again! I will contact the NAACP if needed this was hurtful and unbelievable."