BK Flooring

"The staff in the store are very knowledgeable and friendly but beware of the installation. Our installation was delayed due to shipping, then once arrived there were damaged boxes of product. Once the installation started we had three different installation crews over two weeks on what was quoted as a two-day job. These were both items outside of the control of BK and understandable. They did agree to discount our invoice $100 and even included flooring the closet under the stairs on the ground floor with excess material for our inconvenience. During the installation, they pulled the carpet from the upstairs while leaving the tack strips down including in front of my son's door. Post-installation we are left with multiple spots where you can see the subfloor due to poor transitions as well as mismatched quarter round due to running out mid-installation. If you choose to go with BK I hope you have better results. Again the staff was friendly but the experience was terrible and the work was not satisfactory."

"Best store in Evansville for flooring and carpeting. Very knowledgeable and expert staff. Lisa is the best! Had new carpet and flooring installed in my house 2 years ago and I returned for more of their great service to have them install new flooring and carpet at my Mom's house."

"Ordered carpet was supposed to be in on a certain day, but it didn't show up. No one cared to call. When I call the store to see what is going on the lady that answered the phone said to me "I hope you know this is 2021" this was her way of excusing the product not being delivered on time. When I told her that I was offended by her commit she said, it's the truth. Then I am told my installation is scheduled for Saturday. I said "WOW, how is that since no one called us to set it up." Then I asked what time Saturday and she couldn't give a time, only said they start later than weekdays. So for the sarcastic comments, lack of communication I went to the store to cancel my order and get a refund. The owner of the store didn't say sorry about someone not calling you or sorry about the employee's sarcastic remark to me, all he said was there will be a restocking fee. I looked at him and said what his employee said, oh you do know this is 2021, you don't have the carpet, and you can't guarantee it will be here Thursday, so I wasn't paying any restocking fee. The owner refunded our money and didn't say a word. They may be great for others, but the customer service I received wasn't good."

"We had a great experience with BK! Their staff are very knowledgeable and easy to communicate with. The entire process went smoothly and our new vinyl floors are beautiful! We will definitely recommend them to our friends and family."

"The install was pretty good. They did not finish the install. They did not run the tile all the way to the wall causing us to install a trim strip that was not going to be put down. They were supposed to come back and finish the job and never returned. I contacted the store several times with no results."