Ascension St. Vincent Seton

"BEST NURSES EVER!!! I was in ER in hall cause it was pack. Nurse ask me if I wanted to sleep. I said yes she pulled machine out of a room so I can sleep. What an angel. Amazing food . I got a room Amazing people thanks NURSES"

"My sister has been in Seton for 3 weeks and this place is terrible. They don't turn her like they should. According to her doctor she is to be turned every 2 hours. Yesterday the nurse was called to check her and she was laying in fecal matter and the nurse left her laying in it saying they were shrt staffed. According to the head nurse that was a lie. This place is not like it was before ascension took over."

"We were hesitant on coming here due to the bad reviews but we wanted to stay in the same network for Ascension St Vincent. Don’t believe the bad reviews. The staff here has been amazing and truly helpful through our time here. My partner has healed quicker than we thought and the doctors were eager to get him out of here as quickly as possible. They were able to get him off the ventilator quickly and get him moving again after a month of being in a coma. Nurses have supported our family and have fought for him. Overall a great facility and even better staff, doctors, and nurses. Don’t believe the bad reviews."

"Just sad that some of those “nurses” can sleep at night with how they treat patients! Definitely not speaking for all, but the ones that “cared” for my cousin need to be fired immediately! My cousin had a voice because she had a family there, but it still didn’t do much good. Just imagine all those poor people that don’t have family to speak up for them. Breaks my heart!"

"On 8/20/2020, my Dad was admitted to St. Vincent Seton Hospital. As long as the NP Brandon is there I have very good experiences. But the nursing staff and the charge nurses do not take accountability for responding to patients in a timely manner on the call light. My father frequently sits in his stool and call lights go unanswered for up to 45 minutes. I have had several conversations with the charge nurse, Stephanie, about this as there is no reason my father should sit in his stool for 45 minutes. She consistently denies that there is a problem with the call light, but there definitely is. A very large systemic problem. If you are considering taking your loved one here, I would not believe the 3:1 patient to nurse ratio that they tell you. It is not true. Also the patient care tech's are responsible for entire hallways and the nurses often rely on the patient care tech's to take patients vitals and clean them after a BM. Once Brandon, NP went on vacation, the NP taking his place has not tried to talk to me even once. They stopped checking his sugar daily even though he has regularly needed insulin on a daily basis for the past 10 weeks. I am not getting updated on med changes, physical and speech therapy goals, etc. I have asked for a care plan multiple times and have not received one. Nurses don't know what they should know and like to play the "ignorance" game... "This is my first day having him, I don't know." instead of investigating why changes were made. After speaking with the charge nurse, Stephanie, last evening 9/24/20, I am simply beyond angry. She suggested to my Dad that he should transfer to another facility just because she cannot get her nursing staff and patient care tech's to change and clean people when they need it. She consistently holds a position of "we are the best" and fails to address the systemic issues of the call lights not being answered in a timely manner. I have seen nurses sitting at their station reading Venus magazines, watching TV or movies on their phones, but yet they have no time to clean up a person's stool. It's simply unacceptable. Stephanie's response to this contains no countermeasures to improve the patient care experience. I am so angry that she had the audacity to tell my father he should look at transferring to another facility just because they can't clean up his stool in a timely manner. If I could give St. Vincent Seton a negative score I would."