A+ Appliance

"Called Saturday afternoon on Christmas weekend and he was at my house an hour later. Great guy and great work."

"Went above and beyond on the weekend on two separate occasions to make sure our washer and dryer were fixed. Highly recommend."

"I called and scheduled a maintenance repair on my dishwasher. Rusty reached out and set up a time to come check it out. He arrived and after a couple of hours he was unable to detect a leak. He told me if the issue persists he would come back out and wouldn’t charge me another service fee (since I paid him and he was unable to resolve my issue). He said he would come back out do a more extensive look at the issue. Well a week later my dishwasher displayed the same error code. I called and texted him to come back out. He set up a time and the day of he completely ghosted me. He stopped responding, ignored my texts and calls, and completely robbed me of the service fee while not fixing any problems. I was very upset and disappointed that I wasted my money and the issue was not resolved. I texted him asking for my money back since he was unable to fix my issue and did not seem interested in helping me further. Those all went unanswered as well."

"We recently bought a house in Unionville and had problems with several of the appliances. The fridge wasn’t getting cold enough, the dryer had a loose felt gasket and a “mystery part” sitting loose in the back, and the washing machine was full of dirt and grit. Rusty came out the same day I called him and fixed all three within a matter of hours. His pricing is incredibly reasonable and much less than I expected for working on three different appliances. He totally disassembled the dryer and found where to replace the loose “mystery part” we had found. He shop-vacced and cleaned out the washing machine, and he added Freon to the fridge and it has been cooling great. We feel very lucky to have found Rusty!"

"We called to have our daughter’s washer repaired. Rusty came out and “fixed” it and charged us over $200. When my daughter went to use it for the first time after the “repair”, it still had the same problem, failing to drain or spin. My husband called and left messages and, as many other reviewers have stated, our call(s) were never returned. It should be mentioned that while Rusty was at the house working on the machine, my husband had to Google how to put one of the parts, a metal panel, back on because Rusty appeared to be struggling to reattach it (it turned out he had it upside down). Ultimately, after 3 weeks without a washing machine, we called another repair shop in Martinsville and they responded promptly. The problem?….a $26 speed sensor and a piece of clothing trapped in the drum that prevented the spin cycle from working. Even with “labor” the cost was half of what Rusty charged AND the washer is fixed! I do not recommend this business in light of the exorbitant cost of repairs that DID NOT fix the problem and more importantly the lack of response."