CVS

"Stopped at 8pm on a Friday night. No sign on the door but the doors were locked. Hours on the door and website claim they close at 10pm. I understand closing early for staffing or emergencies but let people know! Even a sign on the door would do!"

"This CVS has definitely gone "downhill" in 2023. I would give it zero stars if possible. I consistently have to visit this CVS multiple times to get critical prescriptions filled and pick them up (plus they generally don't have prescriptions ready for pick up at the time they tell you to return after an initial visit). This week it took a phone call plus 4 visits on 4 separate days to get a prescription for my aging mother. Staff is often rude when you point out you have come in multiple times and your medication is still not available. The drive through has been randomly closed without warning for months, and recently the entire pharmacy has been closed multiple times all day unexpectedly. It has literally become impossible to count on picking up a critically needed prescription here as you don't know if the pharmacy will be open that day. l value my time, need to pick up meds without multiple visits and significant delays, and thus will start using a different pharmacy. Update 11/15/23: This CVS has descended to new lows; my disabled mother who doesn't drive had a prescription sent here and then spent *2 hours*waiting on hold to speak to someone to get it "rushed" (since that's the only way this pharmacy actually fills prescriptions, speaking to someone in the pharmacy). She never got an answer and finally hung up. The store manager, Melanie, says that the pharmacy can't answer the phone when there are people waiting in line (drive through is always closed at this point). Melanie also guaranteed me that the District Manager would call me 3 weeks ago; naturally that never happened. Tonight she told me to call corporate and complain. The in person line in was 15 people deep (no drive through). I suggest every person who has a problem with this pharmacy ought to complain to the store manager *every time* and request a call back."

"This review doesn’t reflect the staff at this location. This review is for corporate. People are unable to obtain their medications and the pharmacy is behind due to staffing shortages. I know from personal experience how you guys treat staff. Overworked, underpaid. Corporate should be ashamed of themselves. People depend on you for a service for their medicine. Maybe if you didn’t treat your pharmacy technicians and pharmacists like trash this wouldn’t be happening. This pharmacy is constantly closed and no longer offers drive thru and is not open on Sunday. You guys make so much profit but yet still continue to do people like this. Get it together and maybe you wouldn’t see such a high turn over rate and more employees would stick around. I really hope that eventually this catches up to you."

"Wish I could rate below 1 star. Always a line and have been on hold for 1 hour and 45 minutes and now the pharmacy is closed. Staff is overworked and stressed and this reflects in how they treat people. I’ve been told I can call corporate and complain as they are doing the best they can. Hours have been cut so that makes the problem worse. App is no good as you still can’t get your prescription filled in time. You can move it up if you call but that would require that someone answer the phone. Only choice is to go into the store and wait in a long line District Manager or whoever is responsible needs to do something about it as people need their medication on time. Plus CVS is the preferred pharmacy where my husband works so we can’t really switch pharmacies."

"If I could give 0 stars, I would. The wait for the pharmacy to answer their phone is over 45 minutes long yet they ask you to call in to refill your medication since the app to this store doesn't work properly. Also, my husband's meds have been on "back order" for 4 days now. Every day they tell us his medicine will be here tomorrow... today we show up and the tech, Faith, had the audacity to say, "well, next time order ahead and you won't have this problem." WE DID!! 6 days ahead of time. All of a sudden, his medication drops down from the heavens above and it's there, right on the spot. They have it. Poor quality. Poor customer service. Don't bother coming here. Waste. Of. Time."