Extended Stay America - Indianapolis - Castleton

"DONT STAY HEREEEEE BUGSSSS AND HORRIBLE SERVICE !!!!! So recently I was staying here I was there for a month and at first me n the general manger had an issue After she told me she would throw my trash back in my room So long story short I found bed bugs in my room I went to the desk and told her the gm wasn’t there so the lady that was there called her on the phone the I show the gm the pictures she says them not bed bugs those are roaches either way she was aware they were already in the hotel they switched me rooms 3 times with me n my kids because they didn’t know what to do so I expressed that this wasn’t okay and what could she do because it was horrible so she basic said it wasn’t nothing she could do till Wednesday till the pest control came but even then we would have to still be in that one once they were done because she say she didn’t have any rooms but she did so the night passes nothing is figured out I wake up the gm is there I ask her what are we gonna do about all this stuff that’s going on she said if we don’t like the establishment and can’t deal with it we can leave or she will call the police to have me removed so then I ask her to speak to the lady over her which is the district lady Ig her name is Courtney Rob*+*** and she refused to talk with me she told the gm to tell us she don’t wanna talk we can just leave all because I expressed bed bugs being in the room I’m not a bug friendly person I just wanted where we had to be clean for me n my kids the lady called the police the police asked her could we speak to the lady over her Courtney and she told them no they even thought it was weird because it’s a situation going on you would think of the gm couldn’t handle it she would step in everyone is rude I called corporate they don’t have any control over the hotel really she told me they couldn’t tell her what to do she runs that store so yes I’m ver upset I will be pursuing more action I had to get out of somewhere I been for a months 3000 later it’s unfair Ijs to find somewhere for me n my kids to go because they kicked us out the officers felt so horrible it was nothing anyone could do I even called corporate back and you would think they would try to handle it but clearly not worst experience ever all this suffering over bugs they could have did more from the store to corporate everyone was no help they tell you they gone work it out with there team to better the establishment but that’s a lie the owner don’t say anything this is beyound unacceptable EVEN THE HOUSE KEEPING SAID ITS NASTY"

"Do NOT stay at this hotel! While the room was decently cleaned and the staff was somewhat friendly, we had a major issue that you are likely to encounter. While staying in this hotel, I received a knock on my door from the front desk. They demanded they be let in the room for a mandatory inspection which is simply unconstitutional. They said that these inspections must happen once a month, but this incident occurred on my third day at the hotel. I have a right to privacy and am protected from unwarranted searches under the constitution, but the hotel employee barged past me while I was still in my sleepwear. This was extremely inappropriate and unlawful. If they need to inspect rooms, they can do so when the room is not in use by guests. F*** extended stay america!!!!!"

"Avoid at all costs!!!! We arrived at 3pm for check in and were told our room was not ready but would be ready in 30-45 minutes and given our keys. This was going to make us late for our plans. So we left and did what we came to town for. When we returned at 12:30 am and went to our room we found the room not cleaned. No linens on the bed cigarette ash on the floors and a disgusting bathroom. We went to the front desk to complain only to be told by very rude staff there was nothing they could do and could try to process a refund. So we were left 5 hours away from home with nowhere to stay by this hotel with no remorse from the staff."

"Our team of 4 stayed for 5 nights and was highly impressed with the friendliness of the staff but also how well then ran the facility. It was quite doing normal sleep hours a must for our director. We will definitely stay again when we are in the area!!!"

"If you are looking to stay here please do not dare. Absolute worst hotel I have ever experienced. The GM Felicia and all her “trained” staff do not care about you and I do not say this lightly. If you’re going to read and listen to one review let this be the one. This is the type of place where 2 homeless people hangout by the entrance of the hotel and then you walk in to check in and then have to wait 20 minutes for the front desk agent to even show up just to go back outside to see the homeless person looking through the windows of your car. When the desk agent finally arrived she told me she did not have a room for me meanwhile I booked a day prior. Never called me or anything to notify me. The GM is then just full of excuses and they all did not want to do a single thing for me. Her answer was “we get overbooked a lot.” Are you serious? What a joke of a place. I hope that’s enough to not want to say here because please do yourself that favor and just look for somewhere else."