Firestone Complete Auto Care

"They were forthcoming with all of the issues with my vehicle. Which is why it took them longer to complete. I am happy for the service they did and the honesty. Outstanding in the information department. Thanks."

"Dont go here came for an oil change which they attempted. But somehow put no oil back causing my engine to blow up. Avoid this place. Couldnt even do an oil change correctly."

"About a year ago I had all 4 of my BBS wheels professionally refinished to bring them back to their formar glory. They were spotless, perfect. I had a set of Firestone Firehawk Indy 500s mounted which I purchased with the hazard protection warranty. Long story short, 3 months ago I get a flat tire and this place was the only store that carried the specialty tire. I walk in and the person at the front counter could not have been ruder to me. I ask when it'll be finished and he gives me a snarky remark like, "when we get to it." Not a great start to my experience unfortunately. The wait thankfully was not long, but upon seeing the repair, the technician had severely damaged my rim, mounting the tire with blatant disregard for my poor wheel. Not only is it now an eyesore, but now I must pay to have the wheel refinished once again. Jumping ahead a few months I have switched to my winter set of wheels and am in absolute disbelief of the damage on the inside of my rim from the tire machine. There is a very deep gouge that extends several millimeters into the rim. I'm not happy. I was originally not going to post this review but after finding more and more damage, I needed to do something about it. I'm an automotive technician myself but thanks to Firestone's warranty program they only allow tires to be warrantied and changed by Firestone technicians, otherwise I'd do it myself. I splurge for the warranty to protect my investment, and now due to this shop I'll be paying the difference refinishing my wheel. Thanks Firestone. It's a real shame that these people don't care about your car."

"Very nice guys took great care of me in a hurry I highly recommend this place for new tires or even mechanical work Update:3/18/2020 I had to return for a replacement tire today. Mike took great care of me very quickly. I love this location. Great guys. Thank you!"

"Made an appointment at 9AM, dropped it off at noon, and received a call 2.5hrs later that they would not get to my vehicle in time. All I needed was a rear brake pad and rotor replacement. Mechanic refused to do it without charging a $10 brake inspection fee first. It took them 5.5hours after I scheduled an appointment for them to call and tell me they wouldn't even get to the inspection, and asked to keep my vehicle over the weekend to "possibly fit in Monday". Mechanic refused to apologize and tried to paint it off as me being unreasonable and irate. All I needed was a call that they did not have time to see my vehicle. Period. Had to cancel my anniversary plans with my husband due to car not being repaired. Instead, we bought all the parts at AutoZone, invited a mechanic friend over, and had a great time learning to do it ourselves. So I saved myself a few hundred $$$, learned a new skill, and got to bond with my husband and a friend. Mechanics here are rude and completely disrespectful of their client's time and needs. I used this shop numerous times in the past, and their mechanics have gotten progressively rude over the years. This was my last time going there."