Charles Rutenberg Realty of IL, LLC

"We bought our first house with the help of Pavlina Pacasova Albert . From start to finish, she provided exceptional service and made the entire process smooth and stress-free. Her professionalism, expertise, and kindness really stood out. She was extremely patient going through several options with us even though it was time and energy consuming. We highly recommend her to anyone looking for a realtor. She even came to the closing to simply congratulate us which we appreciated and were happy to see her there. She truly exceeded our expectations!"

"Absolutely horrible experience with your realtor Heather Keller . Lack of communication, transparency, miscommunication. All she was there for was the commission. Reading other reviews from your company this doesn't shock me."

"Anna Domagala is a phenomenal agent and human being. My fiancé and I used her to list/consult and successfully find clients for 2 rental properties. Anna provides an excellent experience and has even gotten to know my fiancé and dog. If you are looking to do business with someone who truly puts your best interests into a deal then I would strongly recommend Anna. Kaycee and I appreciate everything you have done for us!"

"Carlo asked to arrange a showing for Sunday and cancelled right before. He then emailed asking if he could show our house on 8pm on a Tuesday night. He prefaced it by saying he knew it was late but the potential buyers had to arrange childcare and were driving a bit of a distance. We agreed and awaited for the showing. We have three young children who were ready for bed so by 8:45 when they hadn’t showed up my husband emailed Carlo asking if they were still coming. He didn’t respond. No show and no response. The next morning my husband emailed him asking what happened and he still never had the decency to respond! Absolutely disrespectful!! I can’t even comprehend having such disregard for other people’s time and energy. Would not recommend! Maybe next time have the decency to treat others as you would like to be treated?!"

"There is a reason why this place has a 1 star rating and that is because you can't give it a zero. I leased a home through one of their listing agents, Lisa Posdal. A week after I leased, I accepted a job out of state in Milwaukee. I elected to stay in Carol Stream until I was sure I would like the job. A week into the lease she tried to get me to sign an amendment to the lease that I would not burn candles in the home. It went down hill from there. I found her to be very dishonest and wound up securing an attorney to get out of the lease. My attorney told me it was the worst lease she had ever seen. My bad for not reading it, but I am going to approach the Village Attorney and have them read it."