Campers Inn RV of Naperville

"Terrible product, terrible customer service. I bought a 2022 travel trailer brand new in August of 2023. We paid for the “peace of mind” package which was supposed to include a 255-point inspection, any manufacturer issues fixed, and a walkthrough of the unit before delivery. The walkthrough consisted of how to extend the slide and how to hook up to the weight distribution hitch. The inspection was clearly not done, evidenced by the broken bed supports inside and the missing stabilizer jack, among a few other small details that were not in new condition. Definitely not worth the money. After taking the camper back for warranty repairs, it took 4 months to get ahold of anyone for an update. That update was that nothing had even been looked at yet. I’m now almost 7 months in with my “brand new” camper that has spent all of 8 days in my possession. The camper is finally now in for the repairs; once they’re completed I will not be back to this dealer and I discourage anyone else from going there. The service and warranty departments are an absolute nightmare to get ahold of and work with, and the overall experience has just been absolutely terrible."

"Can’t get any response to items that need to be corrected on my Black Series HQ21. Have tried for 2 months. Update: Still experiencing issues getting remaining warranty issues addressed. Haven’t heard from We Care in over a week. Requested contact info for local and regional management but no response. Update. I’m being told parts are ordered with Black Series. Black Series is saying they need pictures of the parts. Dealership said they sent pics. Pretty disappointing considering Black Series and Campers Inn got their money but I don’t have the camper. Going on 7 months now."

"Around a month in a half ago, my husband dealt with Andrew, who gave us a quote on our boat we were using for a trade in. We weren't super impressed with the unit they had in our price range, so we waited. Recently, we looked at another unit that we did like. We were told that Andrew no longer works there & they don't keep notes or files, so everything would have to be resubmitted. 3 days later, my husband finally heard from the sales manager, Dave. Still had no numbers for the trade in on our boat & now the unit we were interested in is conviently leaking & they have to wholesale it. The next day he got back to my husband with a quote of $7500 for our boat! Andrew had quoted us $10,000 for our boat & got back to us within 24 hours. I just find all this to be super shady business practices. We have gotten 2 other quotes for our boat & $7500 is by far the most laughable. Spend your $$ elsewhere. These people are con-artists!!!"

"Andrew is who you want, period! I was in Colorado, traveling to Philly on an emergency and he helped through the whole process. I'm also brand new at RV anything! He held my hand through the entire process, making sure that when I pulled out of the parking lot, I was firm on my feet. He also continued to answer my calls when I got in an SOS situation. Andrew is one of the most dedicated, kind, responsive sales people I've ever met. I truly believe this trip would have been a failure without him. Thank you Andrew, for everything!!!!"

"We are first time RV owners and our experience purchasing at Campers Inn RV and with the guys there (especially Bradley Price!) was great. Everyone was patient with our questions, knowledgeable about the products, and willing to take the time to answer questions (in person, over the phone, and via text message). We highly recommend! We love our new Airstream Basecamp 20X!"