Gerber Collision & Glass

"Rob was ABSOLUTELY FANTASTIC!! He explains everything very well, and ensures that the customer fully understands everything for the repair, how it works, what steps they will take, how we will be updated, a realistic time frame and explanation on how it will be explained why it may extend and the most possible outcomes, etc. When we dropped off the car, we felt it was in SAFE hands, which is extremely important! Then as we received the automated updates, he also provided detailed updates with his signature line of "Have a Great Day, Rob" to ensure we knew what was automated and what was the detailed updates. It was amazing! And picking up blew me away as well! The insurance adjuster messed up by not telling us something, and Rob was helpful as I cried from the stress caused by the adjuster only through this whole process. He was clear and concise on what needed to be done which helped up for the actual pickup when we could next get a hold of the adjuster. The car looked amazing! Rob explained through on the warranty which gives us even further piece of mind, even though we already didn't really have any doubts about Gerber's quality from how drop off went. Rob has been absolutely amazing and his team did a perfect job! THANK YOU!!!!!"

"Ehh. You can probably get better service else where. My car was in the shop August 2022. First of all, they took a whole month to do my car. Second of all, after waiting that whole month, a piece they replaced wasn’t even painted with the correct color to match my car. I had to go back the next day and wait for like 2 hours while they painted it. After about a month, my battery died. I imagine they used my car to jump others and had something running the whole time killing my battery. I had to go get a whole new battery, and my car wasn’t even a year old at the time. So lots of lost time and money just for going here. And for some reason every time I called or was in the office the front desk lady was rude. She had no sense of customer service skills."

"Service was awful. My car was hit from the back, and State farm sent me to this repair shop. The car was damaged at the shop. Car parts that we're on the estimate that insurance paid for we're never changed or repair. My truck is not straight. My trunk latch was put back together with black tape, and I was accused of doing it myself. The manager was terrible and refused to take responsibility for the damages and told me to leave. Update: They have replied below. I don't have a way of replying to them, so I will add it to my original comment. Their has been zero, and I mean ZERO attempts to reach out. I have the same phone number and the same email as when I dropped my car off and picked up. They have made zero effort or attempts to contact me at all. They know that what they did was wrong, and the way I was treated was horrible. Being accused of damaging my car when it was given to me with the damages was beyond disrespectful and insulting. They have zero customer service."

"When I came in my drivers side door wouldn't open, Rashad and Maui adjusted it so that it would until I can come back to actually repair damages. I've never been more pleased, what great people AND employees. It was truly a pleasure and I can't wait to come back for the actual repairs and feel 100% about it. Highly recommend. Last 2 photos are before they adjusted it (could barely open the door an inch) and the first 2 are after (completely opens like normal, not even a popping sound)"

"Very professional and friendly. Got all damage repaired on time and did an excellent job. On site Enterprise car rental was very convenient, too. Enterprise people are great, too. Highly recommend this to you!"