Truist

"The lack of customer service at the Gateway location led me to leave SunTrust (now Truist) altogether. The branch hours are inconvenient for working people. I went to this location and needed to speak with a banker. A teller named Skylar told me that all the bankers were tied up in a training and no one could assist me. I asked if she could knock on the door to their office and explain my dilemma and she refused. I used to work in banking and we always staggered our training so that a banker would always be available to assist customers. Next, I asked Skylar if she could contact the next closest branch to ensure that someone would be available to help me. She refused to call to see if the branch would be able to assist me since her branch couldn’t. From what I’ve observed at this branch, this minimal effort behavior seems to be their standard."

"I went to Truist today with an attitude concerning the move from Sun Trust to Truist. I had been charged two overdraft fees I could not afford to pay. I am a service connected Army Veteran waiting on my claim to approved by the VA and have very little money to live on. I went into the bank & spoke with Edson Makwara. He is a banker at this Branch. HE COULD NOT BE MORE HELPFUL. He had no attitude and immediately helped me with some overdraft fees. He switched my account to a new Truist Account with no overdraft fees. I have a very limited budget but he treated me just like someone with a lot of money. I couldn't be happier. I have only written 3 or four google reviews since google was google"

"I am very happy with the years I have banked here (over 13 years total). Yes there are rough times as they go through a merger with another bank ( haven't we all been there?), but I find the staff still goes out of their way to do their best at providing above expected service. Ryan has the best attitude when assisting me over the phone with some of my banking issues in the past 6 months as I have spoken to him on several occasions. He goes out of his way to help me and explain how to best fix my issues if he can't fix them himself and I appreciate that. Other staff I have dealt with at the bank have been just as helpful. Keep up the good work!!"

"I made an appointment today to work with a banker to transfer funds and wire money to multiple accounts. Ryan was especially helpful and so pleasant to work with! The interior of this bank is modern and updated. I will return to this branch and would recommend others based on my positive experience today."

"This bank is absolutely awful. Every time I come in I am waiting for an absentee amount of time whether it be in line or waiting for them to complete my task at hand. I have used this particular bank for almost a year. I have to pay my rent with cashier's checks. Randomly they will decide to tell me there is an 8 dollar fee for them when for 5 months prior there wasn't. I will say this and they will have it. Next month they will say nothing and a month later this random fee will occur again. I will be leaving SunTrust soley from my experiences at this particular location and I have been with SunTrust for 8 years."