Bankers Insurance Group

"If I could award zero points I would. Almost 9 months and no settlement of our damage claim from Ian. I realize at the beginning they were overwhelmed but there was no communication until at least 3 months past filing claim. It is a good thing they are leaving the residential market so others don’t endure the frustrations we have. Very poor customer service."

"By far the worst experience I have ever had. Incompetence beyond belief, terrible response time and truly shady practices. I built a brand new home in 2020 and have been insured with Bankers since it was built. My renewal increased drastically but we paid anyway. I then actually had to use my insurance due to Hurricane Ian and submitted my claim on 9/30. First and foremost, I had to have two adjusters come out several weeks apart because the first one who took photos of all the damage immediately after the hurricane quit and our photos and claim info seemed to have disappeared. Secondly, our desk adjuster couldn't seem to remember what she told me week to week and gave complete contradictory statements every time we spoke. She held my approved funds for ALE for 30 days. She held my approved funds for my pool cage for 73 days because she kept insisting she needed a breakdown of materials. I provided this on several occasions and even verbally confirmed receipt of that information with her over the phone while I sent the THIRD email. She also insisted my roof contractor asked to be on the check which is completely untrue (I have proof). I had to pay out of pocket for the pool cage because of this. She then told me, my husband and my roofing contractor both in email, over the phone and in voicemail that she was allowing my contractor to do the roof replacement but would do so using the estimate from their resources. My contractor agreed to settle for this amount but she then flip flops weeks later and says I CANNOT use my contractor and that I was being forced to use their contractor who is a storm chasing contractor based out of Orlando that "popped up" a branch here in Lee County immediately after the storm. It has been three months and I still have a damaged roof and can't get a response from Bankers contractor on when it will be repaired. I looked up this contractor who boasts of lowballing vendors and contractors to save insurance companies money. Bankers posts on their website about the importance of having local relationships and empowering their customers but it's BS because they hired a non local company to fix MY home. What they REALLY care about is how little they can pay. They care not about helping you get back on your feet, protecting your investment and making you whole. This hurricane was a traumatic event for me and my family and we trusted Bankers to help us. Instead we were treated like a transaction with incompetent claim handling and strong arming, lowballing tactics. They have pulled out of Florida and made sure to screw as many as possible on their way out and to the bank. Absolutely shameful!"

"Our experience with Bankers Insurance has been fantastic. We had the great fortune of having Michael Stewart from Bankers get in touch with us after we had some questions regarding our claim for damages from Hurricane Ian. Michael has been the absolute best helping us navigate the process. He has treated us like we are his only concern and responds to inquiries almost immediately, even nights and weekends. I know this is supposed to be a Bankers Insurance review but individual excellence needs to be acknowledged, especially in the world we live in where no one seems to care about customer service anymore. I can only speak to my personal experience and Michael made that experience as painless as possible during the aftermath of the hurricane. His guidance through our insurance claim has allowed us to focus on the many other issues that need to be addressed. Hopefully Michael's extremely high standard is representative of the entire company."

"I had a major claim with Banks Insurance because of Hurricane Ida. I had started out by filing a claim online the day of the Hurricane Ida I just knew something would be messed up with this massive storm. A adjuster came out about a week later. I was blessed with a great adjuster and someone that took the time to go over everything I showed him. My house was only 7 years old and I had 152K worth of damage. I had probably 650 shingles ripped off. I had a minor water leaks in pretty much every room. Two rooms had major water damage. My first desk adjuster was great he answered the phone and emails then sent me out my checks with in like a month after the storm. I had some money saved up so I had started getting things fixed immediately. Then the company switch adjusters on me to a guy that never answers the phone and never returned messages or emails. I've always had to ask for a supervisor pretty much every time which is frustrating. I was trying to have patients because I know they had a lot of claims and some people had it much worst than me. I had to get another adjuster because I had some damage that occur because of water leaking until I could get the roof changed. I had tile floor that was popping up and I had some brick columns on a patio that had cracked in some spots. I was blessed with a great second adjuster. He just so happen to be a floor installer in the past and he understood what needed to happen to get my house back to a livable home. All in all I had a great experience with Bankers Insurance. I ended up selling my house when I finished fixing it up to build another house. I tried to get banks insurance again but they have a limit of 750K and my house is more than that. I had to assist my 84 year old mother with her home insured by State Farm. What a complete nightmare. I had to threaten to get a attorney. State Farm is Garbage when it counts."

"They are very slow with processing claims. Our date of contact was in January 2022 and it's March still no resolution to our claim. They issued a check to the wrong lein holder. I can not get in touch with the Adjuster. We are in a hotel after my mother got involved due to my Asthma. I missed 6 days of work. The work will have to pause until the check is issued correctly. Claims under 10,000 were supposed to be cut to the owner of the home. It's more pictures. Our home was deemed liveable."