New York jewelers

"Do NOT buy from the this jeweler! My husband walked into New York jeweler for a V-day present. The diamond earring’s were cloudy , look cheap and not made with quality material. I went the very next day after v-day to the store to return them and she would not let me return them, even though I had receipt in hand . The receipt states no special order refund. It does not state no refund just on special orders! This was not a special order. He walked in and purchased them. I have the receipt pictured below. I spoke with the owner Kim and she out right lied to me . I had the receipt she stated all her merchandise is special ordered if it was in the cabinet . I explained to her that a special order is special made for that person. These diamond earrings were sitting in a case and not A special order . Some business owners will do anything to Rip you off !! Next call Better Business Bureau then Facebook ! New York jewelers of Springhill do better!"

"Well, I spent LOTS AND LOTS of money in that store. EVERY PIECE OF JEWELRY BROKE. Owner insists it's my fault. Stone just fell out of ring, 4 necklaces, chains just decide to break and fall off as I'm standing or sitting. Bracelet, 3 times it had to be repaired. Overpriced, and the clasps on all necklaces and bracelets are cheap cheap cheap. ADDED 12/5/2023: I finally just read your answer. "I LOST THE STONES"?. You don't think for a bracelet that I wore maybe 4 times a month in a timeframe of less than a year is normal? I Don't sleep with it on. I just took ALL of the jewlery,watches, rings, I purchased from you to 3 Jewlers and 3 pawn shops. NOT ONE PLACE EVEN WANTED ONE PIECE. They have been locked away for 2 years in my jewelry holder. What the hell, I thought we were friends Kim? Please don't blame the quality of your products, and constant repais on new jewlery on me and your customers. All that money, and I'm in a very bad financial situation due to medical problems. Your jewelry was my last resort. I just now called 5 more pawn/jewelers in my area. You know, Boca, Delray, Hollywood, not a one said to come in. They weren't interested. Thank you very much because now, I truly know what it feels like to be mislead. Don't bother to answer. It seems By your other responses to customers, you blame customers. Does the other new york jewelers (your husband) do the same thing?"

"My family fly in from NYC to buy jewelry from Steven and Kim! Excellent customer experience and quality pieces! So grateful I met them!"

"I got my engagement ring and wedding ring here. Gorgeous! The quality and service is 100%. I also got a heart shaped opal’s ring. Gorgeous as well."

"I stumbled upon this store randomly riding my trip. The owner was able to repair my bellybutton ring and use an old diamond earring to repurpose it. I previously went to two other stores and they couldn’t do it. She was quick and efficient, gave me an accurate quote and did a perfect job, I couldn’t be happier. I drove nearly 2hrs round trip but it was totally worth it. Will be back for any other jewelry repairs in the future. Thanks so much"