Trump HOTEL Beach Resort

"Very upset. Today is our 10 year’s anniversary and we chose this hotel bc they have kids club. According online information it must be opened from Monday through Tuesday from 10 am till 4 pm. So we’ve had the plants to go for a lunch together! Unfortunately just sad mood for today occasion"

"Do NOT stay here. I rarely write bad reviews especially of hotels. However, I have had a terrible experience here as an avid traveler. I left my beach bag at the pool at 530 to walk the beach And swim after like I've done each night. 45 min later it was gone with my keys to my room, shoes, cover up, electronics .. i went to the front desk in my bikini and asked Alexandria if she knew where my bag was located. I was very concerned it was stolen. Her immediate response was you can't hold a chair. I said I wasn't holding a chair at 530- there was no one at the pool! I figured it would be safer than at the beach at that time. I said please call security hopefully they have it . She looked at me Said you need to dress more appropriately to approach the front desk. Huh??? I was wearing a modest bikini but my cover up shoes and keys were IN THE MISSING bag. I can't even get to my room. She was SO RUDE to me. The look on her face was astounding. I was treated very poorly and discriminated against. Im a professional incredibly educated middle aged Mom. I said again, I'm worried about my bag and it's contents. Security finally arrived and confirmed she had the bag with the keys. She was lovely: I asked for the manager - genesis- who was beyond RUDE to me. I extended my hand , introduced myself and had to ask her name. Treated me like I was inferior to her. I explained that my bag had been missing with my key, and what had just occurred with Alexandria. She reiterated what the front desk said. I looked at her and said AGAIN the ROOM KEY WAS IN the MISSING BAG. How did you want me to put clothes on?? There was simply a lack of critical thinking, respect for me or concern for my bag that had gone missing. Even following a 10 minute conversation she couldn't seem to comprehend that my bag HAD my room keys. There is no " confusion ". I stated quite directly to both her and front desk that my keys were IN THE BAG. Is this a difficult concept??? Therefore I wasn't able to put any type of coverup on in this BEACH resort. It isn't WALL street. I have NEVER experienced such reverse discrimination from anyone . I told the manager Genesis, I would be writing a review online and her response was so? She is condescending, patronizing and should be FIRED. She's in the wrong business. I then asked for some type of compensation for how rudely I was treated. I had to ASK. She unwillingly gave me a card for breakfast. Leah the security officer was so kind. She is the only one that apologized for the situation. Genesis couldn't be bothered with me and it showed through her facial expressions and her dismissive tone . . I'm an avid traveler and no hotel is without nuances. But this was beyond anything. Do NOT come here. The prior reviews on trip advisor warning of front desk /management staff Alexandria and Genesis issues are correct. Don't let the response of the manager sway you . They have changed nothing. Update- I checked out . The bill contained hidden charges, left off resort credit. Again, Genesis was extremely rude to me. I commented that I don't care to be overcharged, that I work hard for my Money. Her comment back was laced with nastiness and said " we all work hard". If this isn't the antitheses of customer service , I don't know what is. This hotel is losing customers because of her. People were complaining In the elevator of the front desk staff. The beach staff, however is wonderful. I've relayed my experience to my Facebook travel grp and colleagues of over 120k people. I don't want anyone else to be treated likewise."

"Worst experience I've ever had. First I found piece of copper wire in my food. Second they gave my room to another couple... They tried to get in my room at 2 am, they left and came back with the security and the manager. They Started to hard knock the door and yelling us to get out of our room. We have to call to the front desk to fix the problem. I've been in a lot of good and terrible hotels but this never happened to me before. Third for the bad experience they gave us a coupons for free breakfast and at the end of the day they tried to charging it to the bill. Worst place to stay if you want to e joy this beautiful city."

"Quality time at the Trump Hotel and beach resort. Customer service was very friendly and helpful by the pool side as well as within the hotel. The outdoor bar by the beach was a great experience and Alex the bartender was very professional. The food was great and would highly recommend ordering their burger. Will visit again!"

"Nice hotel, pet friendly. If you order room service be prepared to call several times, they always forgot something. The beach is great, a little concerned about the Covid, there are signs to remind you to use a mask, but nobody cares."