Applebee's Grill + Bar

"We ate at the Applebee's in Celebration, Florida on 1/14/24. We have eaten at Applebee's many times and usually enjoy it. Unfortunately, this was not one of those times, and we will not eat at this one again (or any other one for a while). The service was terrible (she never came back after dropping off our food, or to ask how everything was, I had to flag down another server to get my water refilled. I ordered a steak "medium rare" and it came "well done." I ate it anyway (there was no one to replace it, or correct it). I was there with family and they were also put off by the service. It was especially disappointing because I recommended Applebee's for our meal. None of us left our usual 20% tip (my daughter is a server and my son-in-law is also adamant about tipping too) because it was so bad. **The district manager contacted me about this situation. He apologized and promised that the situation was a anomaly, and he was going to make sure it did not happen again. I am sure after our conversation that it will not happen again. He also is going to send us a certificate for a free meal so we can try Applebee's again. We will go back again and give them another opportunity. **It is now February 20, 2024, and no sign of the promised gift certificate! I guess the mail from Florida to Washington State is very slow ........... It's been over a month since our conversation."

"Roderick G. was our friendly waiter. When we came in there was already about 12 tables full of customers he and one other person was on staff. He made drinks got orders and delivered food in a very timely manner. He was very friendly. Took care of new customers as they came in. Perfect waiter you don't get many of them let alone when they are under staffed."

"Food is great for sure! Service not so much though, not so many waiters, hence long waits for someone to come to your table. No hostess either. Also, never seen this before, but they constantly run out of silverware and offer plastic ones instead."

"The Server Kayla, and greeter were warm and welcoming. Overall the food came out hot, but there was nothing special. My son said the tenders were nothing more than Tysons with a bit more sauce. This is not a bad review, it's just that when you're eating at a Franchise, you get what you pay for."

"**Originally 4 stars but I removed one. The charge just posted to my CC and I was charged 41.93 for a 34.93 transaction. I called the store and spoke to a manager, well atleast that's who she was supposed to be. She found the charge and said I gave a 7.00 tip? No....I ordered online and picked it up myself. They didn't even bring it to my car so I'm giving 7.00 to pickup my own food? She said she would have to call me back? Why,? The charge is in front of her we established I didn't give a tip which the tip by the way would be on my receipt and if I agreed to the tip a new receipt would have been produced. That comes out to a 20% tip. Please becareful in this restaurant it is either done purposely or they have the system set to capture 20% automatically. Since she never called back I simply disputed it with my bank. My 7.00...mine....** 1st time eating at Applebee's ever. I had the Bourbon street chicken and shrimp. It was delicious it Also came with a house salad with dressing. I sampled the lime chicken from someone else in my group that ordered it. I will try that next time because I thought it was very good. The restaurant was fairly busy and the staff was polite. I will come back again the next time I'm in town."