Holiday Inn St Augustine - World Golf, an IHG Hotel

"Screwed up my reservation. Still won’t refund my money after declining. The fact that I had a reservation through a third-party. had no place to sta. I booked six rooms that night and the sixth one wasn’t available, completely unresponsive."

"Pam and Vanessa did a wonderful job in taking care of us at this location. Very warm welcome and very attentive to our needs. As a Diamond member I can tell you, We need more employees like these two ladies here , A great an asset to this hotel. Thank you. Room:410"

"DO NOT STAY HERE (Jan 2024) Craaazy Construction Noise 7am, Leaking Toilets through Floors!! Stayed here one night with wife and 2 kids. 7am on Saturday morning hammering on floor below began and didn't stop. Not just little hammering / alot! Floor shaking. Woke everyone up! We also had water on bathroom floor that we thought was from the shower the night before, but then when we were woken up by the construction point there was even more water all over the floor. While talking with the management for the second time before 8:00 a.m. about the noise, turns out you were told the bathroom above us with toilet overflowed and leaks through the ceiling all over into our bathroom. They decided not to tell us just hoping we wouldn't notice. We complained like but they said don't worry it's all taking care of and refuse to give any kind of a refund or even a discount for the construction noise at 7:00 a.m. waking us up in the overflowing toilet water ripping through the ceiling. The manager literally said it's okay you're checking out today and we're not giving you a refund. Unbelievable they would allow Construction at 7:00 a.m. and they wouldn't advise us that sewer water had been ripping through the ceiling into our unit,. If you value your sleep and your health do not stay at this hotel."

"Nicest Holiday Inn I have ever seen, great bar and breakfast area. Huge area outside with a large lit pool and hot tub (wasn't working as of January 11, 2024). We had a suite on the 6th floor, 619, with a view of the pool and lake that you see in the photo. We had two beds and a pull out couch bed. The room had a sort of kitchen setup with cabinets, no utensils, but a large refrigerator. The bathroom had a hydrotherapy bathtub shower combo that was great for my back. There are also a lot of places to hangout with chairs and even two gazebos."

"Laundry didn’t work wasted my money and time front desk no help . Had no clean clothes to wear to business meeting next day . Hotel is dated and hallways in disrepair. Worst $250 we ever spent. YOU CAN HEAR PEOPLE COUGH IN NEXT ROOM . I swear a basic motel would have been better."