Pet Paradise Ft. Lauderdale

"I spoke to two employees who verified the was a promo for new guests for Free Night Boarding. After lengthy wait, I was transferred to LINDA. She sounded angry and irritated she had to deal with a potential new human customer. I was considering boarding my two dogs because Pet Paradise offered a free night. Linda angrily interrupted me stating”there is no free nights boarding unless I had paid three hundred ninety five dollars” . For what she didn’t specify. She also stated there was “ a mandatory grooming “ for my two dogs. $75.00 for one dog and $60.00 for a second. What’s up Pet Paradise? Your website indicates there is a free nights boarding for new customers. All dogs that stay at a boarding facility are bathed at no extra charge. Pet Paradise, get LINDA some customer service skills. She is horrid . I am afraid to leave my dogs there."

"My dog Buddy was boarded for three days, and I asked that Buddy's bag and zip lock bags be returned to me. Well, I picked up Buddy today, and everything I gave them for Buddy was trashed. I don't understand why they can't follow simple instructions. My instructions were also notated on the computer also."

"We decided to leave our 8-month-old Golden Retriever in Per Paradise because he supposedly has the best care of all! Supposedly it has good reviews and supposedly they have an appropriate place for our puppy that I eat from our family. Supposedly we paid for a super expensive service because we wanted them to take him out to play and relieve themselves on time. He stayed there 2 nights, however, when we arrived to pick up our puppy at about 4 pm but he started to urinate a little and we thought it was emotion, but the surprise was that he urinated for 1 minute or more there at the reception, we know our dog perfectly because he is trained to urinate outside and always warns to urinate, we asked the receptionist and she told us that a few minutes ago they had taken him to urinate but it is not like that! They lied to us, they hadn’t taken him out of his private room for more than 7 hours and our dog waited until he managed to get out of there. They didn’t answer anything, you can tell that they didn’t play with him all day and we paid for this service. WE WILL NEVER GO BACK THERE IN OUR LIVES, THEY ARE LIARS! NOTHING TO TRUST. I don’t recommend them."

"I’ve boarded my dog at Pet Paradise before, but this last instance has made me very disappointed and I will not be returning. When I dropped my pet off I was told a completely different price from when she was picked up. I decided to call after to ask what their rates are and two people on the same day told me completely different prices and one of which mentioned additional mandatory chargers which I have not been made aware of any other time that I boarded my pet there. The individuals I spoke with on the phone were very kind but clearly there is major miscommunication happening. My pet also came home with an infection and could barely move for 3 days after. Just be careful if you board your pet here and make sure to get all the facts written on paper prior to board!"

"Today was the second time I have brought my golden retriever here to get groomed. The first time he looked super handsome and I loved it, they even put a tie on him. Today, however, was the opposite. I wanted them to make it look cleaner (he had some curly hair flying around), I told them I wanted his hair to stay long, just a little more organized. Well, that didn’t happen. No long hair on the legs, nor on the chest, only on the tail. And you can see in the picture that it was not done properly. Also, we got there at 9am and they called me to pick him up at 2:30pm, last time it took them 2 hours tops. I am very disappointed because not only they cut too much hair but they did not do it right. UPDATE: I got a call from Pet Paradise, they apologized, explained what happened, and gave me options to make this better, which I appreciate. I will give it one more try in the future just because I understand that things can go wrong sometimes and because they did not hurt my dog at all."