Sherwin-Williams Paint Store

"The best of the best! To achieve the best results, you have to use the best practices and products available! They have yet to let us down! -Team LED"

"Requested eggshell, was given satin. After going back to complain, they lied and said satin and eggshell are the same thing. Also claimed "we don't do eggshell here.""

"I walked into this paint store and was looking at the wall of colors for about 10 minutes, and could not see any employees. So I went up to the counter, 4 of them were all joking around and hanging out in the office. There was only 1 other customer in the store, so they were not busy. When they came to the and asked me if I needed help, I showed them the picture of a different brand paint and ask them if they could show me what their comparable color was because I prefer Sherwin-Williams. They explained that they were unable to do that, unless I just brought an actual sample of that paint in. I then asked for their paint book so I could look at all the samples. I was told they don’t have a book anymore. I asked how I was supposed to find a color and they directed me to the “paint wall.“ I responded that the paint wall did not have all the colors that I knew they had available in their paint book. I was informed that that’s all they had available. I asked them how I was supposed to pick a color if I couldn’t look at all the colors. The young woman got very defensive and snotty with me and told me that I wasn’t allowing her to help me. I asked her how I was not allowing her to help me, and she said by not allowing me to show you what’s on the paint wall. I explained to her three times, that while they were having a party in the office, I had already looked at the whole paint wall, and the color swatch section that I was looking for, was not there. But that I did know that it was part of their book. She was very condescending, very rude, and not customer service oriented at all. She finally said, never mind, ma’am, you won’t let me help you. And then from then, on when I asked her a question, she just said yes, ma’am, with a smug look on her face no matter what I asked her. Total attitude. I buy houses and repaint the interior and exterior all the time. I just moved here and I’m very disappointed in this Sherwin-Williams store. I use Sherwin-Williams stores across the state, as well as some other states, and this one is severely lacking in customer service skills, as well as customer respect. I will go elsewhere from now on."

"I strictly use Sherwin Williams products & I'm always pleased with performance & durable!"

"Great store knowledge of paint in all associates, Friendly, if u need anything they are willing to help enjoy doing business with them. I'm a ain't contractor and appreciate the hard work they do. As well as saw my paint prices were to high and instead of leaving them letting me pay more adjusted it without my knowledge."