Badcock Home Furniture &more

"Yirkina Santana went out of her way to help us. We drove from Haines City to the badcock in Kissimmee because they could not help us and acted like they really didn't have time to help us at the Haines City badcock. We was able to get our couch and loveseat ordered and we only had to wait 4 days we're at badcock in Haines City told us that we would have to wait 2 weeks. We really like the service at the Kissimmee store."

"DO NOT BUY ANY FURNITURE FROM THIS PLACE. YOU ARE WASTING YOUR MONEY. ABSOLUTELY THE WORST FURNITURE QUALITY THAT HAS EVER BEEN MADE. Tried contacting Babcock via the phone number they sent me in response to my complaint but as usual no help, no answer and no manager available ."

"would give a zero stars if possible. My shopping experience was horrible. I waited 2 hrs before someone finally helped us. We asked for assistance twice, both times being told “I’ll be there in a second”. Once I was finally helped, I asked about delivery times. Making it clear I want whatever set I can get the soonest. The date I was given as “the very latest” but “very unlikely” was 2 week earlier than I actually received my products. My products took so long to get here and once I got them each piece had something defective. My bed side tables have the handles screwed in on the inside the drawer. One bedside table will not close correctly and the hardware is not aligned properly. My bed frame has deep scratches and a mysterious goop. When reaching out to customer service my only options are to return it in 10 days or to wait another 2 weeks to have my furniture “serviced”. If the service does not fix the furniture I was told I could no longer return it. After 30 minutes on the phone with the service rep I was finally told I could open a claim. Something that should have been offered sooner. Sitting on hold listening to the recorded message tell me the goal is for everything to be just right was salt in the wound when the best advice he gave me was to try and see if I could get furniture somewhere else. I wish I never wasted my time waiting for my defective furniture to be delivered. If the store clerk was honest I would have never made this purchase. EDIT- below you can see that they have reached out for customer service help. I have sent an email. Received no response & they closed my ticket without any reason listed. EDIT 2 - a month or 2 after my first edit I get a call out of the blue that they can come the next day to replace my furniture. They replaced all items shown in the review. In the end everything was corrected. Overall - I got what I paid for but I would not do it again."

"Salesmen at this store won’t tell you the truth when making the sale and the lo will included extra stuff that you end up paying over the time of your payments. I just found out after a year and half that I have been paying for an insurance that we never asked for. The sales person just decided to added to our account and when we called to complaint of course they had our signatures on paper and that was the end of the conversation. Please make sure you read everything that you sign like that you don’t end up paying a ton of money on something that you don’t need."

"We had a bit of an issue with the billing that was generated. It was a busy day for them and I lost my temper as to how long we had to wait to have the matter resolved. Efrain made it right and corrected the issue effectively and made us feel so much better about the situation. We will definitely be back for the other rooms that were going to be updating. I hope you accept my apologies for not being more understanding, but you definitely made a repeat customer."