Regal Flooring

"I want to start by saying I don’t leave bad reviews because I feel it is bad Karma, but this one was technically requested by Tim from Regal Flooring. I prefer to just warn people in person if I hear them shopping for a product. It started off well. Tim was easy to schedule for installation and. He said he does a lot of construction business. I couldn’t find many reviews for this company minus 1 other bad review on Google that I sadly didn’t take to heart. Clearly no one was thrilled enough to leave positive reviews. I can now see why. Fast forward to the installation. My wife stopped by the installation and Tim was not there, which is fine, but the lady sitting there on her phone in our kitchen had no idea who Tim was. Which was incredibly strange. I guess that was foreshadowing. When they finished, they grabbed most of their stuff and left. It was a confusing moment. We had carpet shags all over like someone blew them out of confetti poppers. We had dirt foot prints all over the house including our brand new carpet!!! I was missing nearly a full roll of Painter tape because that is clearly a normal supply for carpet installation. At least they left me some of their Carpet pad cement for us to throw a way for them. My wife was quite unhappy because of the mess. Then while checking the rooms she found they had cut nearly a quarter sized gash in our baseboard in the closet. Of course it is not on the flat part, it is in the curve so you can’t just use wood filler. This is a closet that I just 3 days prior painted so I was quite familiar with that fact it wasn’t there before they came. The most shocking part of this poor workmanship was a piece of loose wood laminate just sitting there unattached in front of our master bedroom next to where the carpet ended. The laminate piece sitting loose didn’t even cover the entire space left. You could see the bare floor around it on all sides We contacted Tim immediately. When he finally answered, he came by and my wife informed him the place was a mess, showed him baseboard damage, and the loose laminate they had left for us. He actually told her there was nothing wrong with the installation. Was he blind?? or do his installers do worse work than this? My wife had to convince him to fix the loose piece of laminate which he did reluctantly. When I got home and saw the mess and I was shocked. I called him thinking I was going to be working with an honest nice person who cared about his team’s workmanship. Boy was I wrong. He was a complete jerk. I informed him they didn’t clean up and they damaged our baseboard that it still needed to be attended too. He informed me that I needed to go buy some wood patch and that I should find the vacuum and clean up their mess myself. I was completely shocked at his arrogance. He also told me “I was lucky he didn’t charge me to fix the laminate they messed up.” I told him I was going to send the payment minus 150 dollars and give him time to clean up and repair the baseboard or to pay for someone else to do it. He then informed me that he was going to file a lien on my house. He actually tried to do that over $150. Was he really serious!?!? I regrettable paid him the full amount because I didn’t want Tim to have an option of placing a lien. So my only recourse at this point is to tell the world that Tim is a complete jerk and don’t make the mistake I did. He told me if I had a problem with his installation that I should not refer him to anyone. You can check that off the list. I will tell every single person I possibly can to run if they see Tim. If you are using a General Contractor in Central Florida, please ensure they don’t have Regal Flooring on their list. My carpet is not even a full month old and the edges where it joins to the tile already look loose. I am going to have to pay someone else to either place something over those edges or re-tuck the edges. Please save yourself the trouble. Nick Whidden"

"Our GC hired Regal Flooring of Oviedo to do our tile and hardwood install. We would not recommend this company. They did a good, but expensive job on the tile install, but were using glue on a second story install for hardwood flooring which would have invalidated our warranty. The wood was not grooved properly and the company did not inspect it pre-installation, as they should have. After they tore it out, they billed us a ridiculous amount for their lost time. Floor & Décor and other professional installers verified the gouging."