IHOP

"THE SHORT Version : My visit to IHOP was marred by several concerning issues. Despite initially pleasant interactions with our waitress, Virginia, my baby's discomfort hinted at underlying problems. Even after apologizing for my baby's expressions, the experience soured quickly. The manager's inappropriate behavior of grabbing my baby’s hand was alarming, and the unclean plates and silverware only exacerbated the situation. We had to request plasticware due to the unsanitary conditions. The most egregious incident occurred during payment, with Virginia altering the bill and pressuring me to sign without explanation. The dismissive response from management further highlighted the establishment's lack of accountability. Overall, IHOP's disregard for cleanliness and customer satisfaction left me deeply disappointed. I advise others to steer clear of this establishment to avoid similar unpleasant experiences. This is a no star location. IHOPs in my Home town WOULD NEVER. THE LONG Version: From the moment I entered IHOP, my experience took an unfortunate turn. Despite my initial impression of our waitress, Virginia, being pleasant, my eight-month-old baby seemed to sense something awry, expressing discomfort with subtle cues that I foolishly overlooked. In an attempt to maintain civility, I even extended an apology to Virginia for my baby's apparent disapproval, attributing his perplexing facial expressions to mere infantile quirks. However, little did I realize that these expressions may have been intuitive warnings, foretelling the disappointing ordeal that awaited us. Despite my efforts to diffuse any tension, the unfolding events only served to validate my baby's unspoken apprehensions about our waitress and the establishment as a whole. The first red flag arose when I brought a discrepancy to the attention of the manager, only to have him abruptly grab my baby's hand without consent. While I initially dismissed this unsettling encounter, it highlighted a boundary violation that should never occur in a customer service setting. Furthermore, the state of the plates and silverware, covered in an unappealing film, revealed a concerning lack of cleanliness and attention to detail. Such negligence detracted from the dining experience and raised doubts about the restaurant's standards. We had to request plasticware instead of the tainted silverware to ensure a hygienic meal. The most egregious offense occurred during the payment process, where a discrepancy in the total amount was tactlessly addressed. Upon receiving a revised receipt with an inflated total and an unauthorized tip amount, I was left incredulous. Virginia's audacity to tamper with the bill and pressure me into signing without prior explanation was both unprofessional and unethical. Despite raising the issue with another staff member, the response was disappointingly dismissive, devoid of accountability or attempts to rectify the situation. This lack of accountability, coupled with the unsanitary conditions and disregard for customer satisfaction, reflects poorly on IHOP's management and undermines trust in their establishment. As if to compound the ordeal, a final insult emerged in the form of a foreign hair on my daughter's plate (we are all curly haired and this was a short straight hair), further underscoring the establishment's disregard for hygiene and quality control. In conclusion, my experience at IHOP was marred by substandard service, unprofessional conduct, and blatant disregard for customer well-being. It is evident that the establishment prioritizes profit over customer satisfaction, resorting to underhanded tactics and neglecting basic standards of cleanliness. I urge others to exercise caution and avoid IHOP, as my unfortunate encounter serves as a cautionary tale against patronizing such establishments."

"The service was great. And so was the food. food came out fast, and the place is pretty big, so there's no wait"

"Upon arriving, I noticed said it was extremely empty so I figured our food would be hot and good got inside and it smelled like I walked into a porter potty. It smelled like straight up porter potty and I was in the greeting area we got seated at our table, and I noticed that the windows were absolutely disgusting along with the dividers between the booths that had children’s hand prints smeared all over for how dead it was, I would figure that that would’ve been cleaned, on top of that our food was not hot it was lukewarm, almost cold, and again it was empty around 5 PM. Our waitress was nice, but she talks so low you could barely hear her over the loud music. I figured with the great reviews we would have no issues, but maybe that must be breakfast hour not 5 PM in the afternoon hour"

"My friends and I came here to eat breakfast during our vacation twice, both with different experiences. First time we came, our waitress was super nice and welcoming and often came to our table to check up on us. She was also quick with bringing out our food and gave us the bill when we called for it. Second time we came, our waitress was nice and introduced herself to us but never came to check up on us. She came to us a total of three times: one time to get our orders, seconds time to set our food on the table, and third time to give us the check when we weren’t even halfway done with our food. But the food was still great so 4/5 stars"