Advance Auto Parts

"It's Sunday 5pm and the guy close the store to go get cof2at wawa? Really?"

"This took place 6/26 around 7pm. I have been coming to this store for quite some time now because I’ve been a resident in Miami Gardens my whole life. I had the worst experience ever and it shocked me to the core all I could do was walk out the store. In the past I had borrowed the battery pack from this store and all I had to do was leave my ID and return to get my ID back. The guy that normally helps me is a lighter complexion maybe Jamaican he’s so kind and sweet and would always give me advice on my car very very helpful always 5 stars to you ! So I walked in and ask the younger guy he said he wasn’t sure about what I was talking about so he went to ask the older guy dark skin with an accent as well he barely said anything to me at first very low talking I let him know that the other guy let me use the battery pack before etc he said um no we don’t do that here he said I don’t know who would let you do that I said really ? He had me thinking I was imagining so pretty much communication was bad after that he offered me a 181$ battery jump pack I’m like wow I just only need a jump I’ll bring it right back because I have a 3year old sitting in a hot car so I just said nvm and left and went to the one of 47TH avenue and I kid you not I walked in and said hey I know this may sound crazy but can I borrow the battery charger and I leave my ID he said yes sure with no hesitation he gave it to me and I returned it within less than 10 mins. I just couldn’t believe how I was treated at the other store I had been stressed out thinking I was at my ends because I had to catch Uber to get to both auto parts and the first couldn’t help me so I just thank GOD the other store was so kind to me and able to help immediately. I even came back to the store to purchase a bunch of stuff I needed for my car. I will not be going back to the location on 27TH Avenue never again. I just wish the other guy was there to help me because he always do but I simply cannot support a store like that anymore with terrible customer service from the 2 guys that was there mainly the older gentleman I can’t believe they acted so clueless with me smh."

"After the last horrible experience at this location, I decided to give this place another chance. Same garbage. Nobody cares to help or work."

"Great customer received from Will this morning. My car was a but hesitantto turn o so I came in, in a rush as I have an appointment to get to, and Will was so kind and so very helpful. I was in and out in less than 15 minutes with my new battery installed. Thanks so much, Will!"

"I went in today looking for an oxygen sensor. Nick (or Reneque based on receipt #8921) took care of me I must say... his customer care skills are top tier. You simply don’t expect that kind of service from retail. I can tell he is passionate about the company and transmits positive vibes. The part wasn’t available in the store but showed me all options I had, explained in details, took his time, and ended up ordering a factory made part. He confirmed my phone number and offered to call me when the part gets there. Absolutely awesome service from him. I totally recommend the store and if you need help you should ask for him. Thank you, David J."