Walmart Auto Care Centers

"I always do my oil change here and I'm very happy with the service and I did change my tire here and they are very good"

"They had me waiting for more than 2 hours having an appointment. This is crazy. So I decided to leave but had to wait another 30 min because they could not find my keys. Employees were not taking care of customers, hiding in the corners. The phone was ringing non stop. They really need a good manager there."

"Shop is a little slow and have some lazy workers specially at the time of working with the system and the register. The manager is why I give it 3 star, the guy with the braids is an awesome guy helping everyone, otherwise good prices just need a little better management and faster service"

"Purchased a tire during their Black Friday deals, was lucky enough to pay for it online and reserve the purchase the day before Thanksgiving… however when I arrived that day at 4p (Wednesday ) I was told they were closing up that I can return any other day,, any time and I just need the barcode for purchase. Since I have had tires installed at another Walmart location I did ask if a reservation was needed , I was told NO that all I needed was proof of my tire purchase for that location. Unfortunately that was not accurate information as when I arrived on a Saturday at 1:15p I was immediately told no that a reservation to install the one tire I had purchased was needed and they advised me that technicians called out out as well. Needless to say I was disappointed being it was my second attempt to have the tire I paid for installed. I spoke to the service manager Reniel and he was kind and empathetic that given this being the second time I show up and the urgency of needing it for my work commute he advised me that he would install the tire for me himself. As I know not all customer service issues are able to be resolved depending on the nature of the problem and circumstances like call outs occur, myself being a manager as well, I truly appreciate seeing the manager of the department Reniel step up to resolve the problem himself , as that is what all leaders should strive to achieve- ensuring to the best of their ability and capacity that myself, their customer left happy and alleviated the stress that would have occurred if he had not stepped in. I hope that the GM of this Walmart location is aware that they have a manager (Reniel) that is devoted to customer satisfaction in your Auto Service Department . Thank you !!"

"Got there at 8 am was in line till 8:45 am just so they can tell me it would take 3 to 4 hours before someone will even touch my car. Those are the exact words the employee used. They only had one person handling the entire line. He would have to stop to pull tires from the inventory and car batteries etc. I honestly felt bad for that employee. Walmart you need to do better."