Winter Garden Animal Hospital

"WGAH is a very friendly, accommodating, and knowledgeable veterinary facility! We used them for several years when we lived in the Orlando area and they accommodated a boarding stay with no fuss even though we hadn't been in the area for a year or two. I can't recommend this location highly enough. They always treated both of our Huskies exceptionally well, have great customer service, friendly staff, and great vets and techs."

"I recently visited Winter Garden Animal Hospital to refill my dog's thyroid medication, an experience I've had several times. This time, however, I was surprised to find the price had increased by over 130%, from around $25-$30 to $70. When I inquired about this significant price hike, the receptionist mentioned a price increase in January but could not justify the significant difference compared to prices at other pet pharmacies. Additionally, despite checking my email thoroughly, I received no receipt for this transaction, nor any prior notification or explanation of the price adjustment. This absence of documentation added to my concerns. My attempts to discuss these matters with the management were futile, as I was unable to speak with anyone despite trying on two separate occasions. It is not just the unexpected cost that has prompted my decision to seek services elsewhere, but more so the handling of the situation. The lack of communication, transparency, and apparent indifference to addressing my concerns has left me deeply disappointed. This experience has reinforced the importance of not only affordable care but also the value of respect, support, and open dialogue between a vet's office and pet owners. Given the lack of detailed communication and the failure to provide a receipt or satisfactory explanation, I've made the difficult decision to seek veterinary services elsewhere. My choice is driven by principle, emphasizing the need for a vet practice to offer clear communication and genuine concern for its patients and their owners. I hope this feedback serves as constructive criticism, highlighting the critical role transparency and effective communication play in establishing a trustworthy vet-patient relationship."

"I've been taking my dogs here for about 10 years. Their doctors are very knowledgeable and thorough, and the front staff is always super friendly. One of their techs, David, is phenomenal with the big, bully breeds. If you have an Am Staff, APBT, Staffy, English, etc, I HIGHLY recommended this facility!! Daisy(RIP), Echo and Percy always have/had excellent care here. I drive an hour to make sure my pups get the best care!! ❤️"

"The only animal hospital I trust to bring my pets to and refer my family/friends to. I trust these fabulous veterinarians with their expertise and recommendations from regular annual visits to illness treatment plans - I know my pets are in the best hands possible! Thank you always to the WGAH team - all the amazing receptionists and vet techs who help these amazing vets get the job done! This is the only place I will bring my pets to and trust 100%. You don’t realize how important a safe and trustworthy veterinary hospital is until you experience other places that have broke that trust and failed your pet. I highly recommend WGAH and thank you again for always taking such great care of my fur babies!"

"I have taken MANY a fur here, for at least 15 yrs. While they are a bit on the expensive side, which I also get, because everything has gotten expensive, they have great doctors with great experience, and knowledge, some Dr's bedside manners are better than others, but they do their jobs, Dr. Cappleman is the best, personable and kind, interaction very understanding and seems very attuned to pet and owner. One pet peeve, more than once, they have charged me for services such as urinalysis they "could not get". I don't fight the charge because I don't want them to mistreat my pet and afraid of any backlash. Usually, I am told after I am home and they call me to give me the results of the tests. Frankly, I don't have time to get the urine sample & return again for a drop-off, I expect that to be done at the time of my visit. I have 4 dogs and 3 cats and work over 100 hours a week. I don't have time to bring in a urine sample. They have an advertised evening or emergency service, it is always clean and smells great, and the front desk staff and vet techs are usually very nice and engaging. Since they are so close to my home and have been seeing my pets for so long I stay loyal. Love this place and hope they continue their top-notch service to all furs."