Pet Paradise Winter Garden

"I love bringing my dog here. She’s always happy to spend time with her friends. The staff is very welcoming and accommodating. The only problem is the wait time for drop off/pick up. It can be long and slow at peak hours. Other than great it’s a great facility."

"I would not I repeat, I would not let my dog be groomed there ever again might as well went to a butcher. Shame on them for not reading the notes. This is the third time this happened,they try to make it up with giving us credits, but at the end shame on me for going back there.we asked to not touch her head. BTW it was a mini groom so it should have not been cut anyway."

"I have no complains regarding Mollie the trainer, but I would never recommend pet paradise to anybody. It's nothing like they tell you how it is. My dog was kept loocked because their staff is not trainer certified, so what's the point of me leaving my dog with them? Besides, my dog got sick there and they didn't notify me. Seems the last thing they care is about the dogs. They look like they are taking as many dogs as they can, and when I visited my dog the smell was terrible and the place had a very strong smell too. Seems the staff is more trained to treat the pet owner to convince you the dogs are treated well than trained to actually care about the dogs."

"After spending $700+ for boarding we are very disappointed in the quality of service. Did not follow directions well, they literally soaked everything we left them; harnesses, leashes, even bags of food. We expected the dogs to smell a bit when we picked them up, but they smelled rancid. The drop off staff were rude and pick up took an excessive amount of time. For spending over $700 this feels like another company that has grown too big and focuses more on the margins than the service. They’ve missed the opportunity for efficiencies and service that would have easily made us lifetime customers. Be sure to take a tour and do your research before boarding."

"I brought my previous dog here before she passed away and loved it! Over a year later, we got a puppy and decided to bring her there as well. We did not have the same experience. Our 4 month old America Bulldog is a rambunctious puppy, full of energy and excitement which is why we wanted to bring her to doggy day care. She was placed with the smaller dogs (she was under 20lbs) but they moved her to the medium dogs because she was too energetic. She was too hyper for the medium dogs as well and ended up getting bit and was punctured on the top of her head. They brought her to the internal vet and then charged us $140. It wasn’t until after the visit, they called us to inform us. Our dog was bit, and WE were charged for the visit. Unfortunately, we will not be returning to Pet Paradise and found better care at other local locations."