FAIRWINDS Credit Union

"As a long-term customer of Fairwinds Bank on Central Blvd, my recent experience was exceptionally disappointing. After using the ATM outside the bank to withdraw money, I found myself in need of change for a $20 bill. Upon entering the bank and approaching Teller Haley for assistance, I was surprised when she insisted on verifying my banking status before agreeing to provide change for the $20 bill. Despite being a customer for over 11 years, I was taken aback by the unnecessary hoops I had to jump through for a simple request. Teller Haley's insistence on verifying my relationship with the bank led me to complete a bank slip and provide personal information, all just to receive four $5 bills in exchange for a $20. This experience was remarkably frustrating and time-consuming for what should have been a routine transaction. As a loyal customer, I expected a smoother and more accommodating service, particularly for such a basic request. I sincerely hope Fairwinds Bank addresses these issues to ensure a more customer-friendly approach in the future. Customers, especially long-term ones, should not face such hurdles for basic transactions."

"I have been a Fairwinds member for over 5 years - I logged into my on line account last month and they automatically changed my account to paperless - meaning they did not send me a statement for my auto loan this month. But they did manage to send me a late notice and charge me a late fee. This has happened a few time over the past 5 years, and each time they tell me they will fix the issue. I have never signed up for paperless billing - - and the worst part is that they did not even send me a paperless bill - like via my email address - and they do have my email address - this is how I received my late notice. And to top it off, I just left he local Orland branch on Narcoossee Rd, and one of the associates interrupted my conversation with another associate and proceeded to be extremely nasty to me. She insisted that the website asked my permission to change to paperless - NOT TRUE!"

"I’ve been banking with FAIRWINDS for years and Kathryn has been my go to for any banking needs. She’s goes above and beyond to help me and truly makes it a wonderful experience. She is a big reason I am still a member her and recommend you go see her for All your banking needs. She is absolutely wonderful and extremely helpful and knowledgeable. Thanks Kat!"

"I have been a member of Fairwinds for many years and in that time, I was looking for some information regarding a car loan. Kat was able to help me with all the questions I had, and I felt comfortable procedding with getting the loan. Kat was provided me with great customer service, she was patient, and made sure that all my banking needs were met. I will be trusting in Kat for my future services."

"I recently had an exceptional experience with this bank, and it's all thanks to Nelson, the loan officer who went above and beyond to provide outstanding service. Nelson's expertise and dedication made the loan application process seamless, and his willingness to help and answer any questions demonstrated a high level of professionalism. The bank's commitment to customer satisfaction, coupled with the exceptional assistance, has undoubtedly earned my trust and loyalty. I highly recommend this bank, especially if you're fortunate enough to work with Nelson."