The Addison at Sunlake

"For the most part, the property and amenities are nice, the location is convenient and I enjoyed interactions with the staff, but I am not seeing any reviews talking about how thin floors, ceilings and walls are. My upstairs neighbor must have been parading elephants around their unit on a daily basis, and at all hours. I cannot even count the amount of times I was startled by stomping around or banging and dropping of items above me and then having to hope that someone was not going to crash through the ceiling. I knew when they woke up and went to bed, I could tell when they went to the bathroom, when they were talking on the phone, running a load of laundry, etc. I tried to tiptoe around to not do the same to the person below me, but it's obvious while walking around the unit that the people below could most likely hear me at times also. And if it wasn't continuous noise from above, then it's barking dogs in hallways or around the buildings, cars reving engines in the parking lot, kids running around, the loudspeaker from the high school next door etc. I have never paid so much to be in a frustrating situation or to tiptoe around my place on a daily basis and I have never tried to plan so many reasons to not be home in order to have peace. If the buildings and units were more sound proof, it would be a great place to consider staying at for a long time, but the thought of additional time in this environment is unsettling."

"Anthony had been such an amazing help! I toured multiple properties before touring The Addison and once I got there I knew the property felt different. Anthony was professional, provided great customer service, and was personable! Very happy with my experience at The Addison! Thank you Anthony!"

"The management and leasing office are extremely unprofessional. It is very difficult to get in contact with anyone from the management team. They are ALWAYS busy, in a meeting, or outside at the time and the assistant can’t do anything except “relay the message”. We only began having issues in the last two-three months of our lease. Issues such as simple maintenance requests taking 3+ weeks to be completed and being taken off of auto pay without any notice, causing late fees. The property manager himself continued to give me false promises regarding these issues for over 2+ months. I even brought this to the corporate level and still never heard from anyone or had anything resolved. Unfortunately everything was basically swept under the rug since we were moving out."

"I had an amazing experience from the time I walked in the door to present. I was greeted by Anthony with such warmth and friendliness. He showed me the model apartment and all if the wonderful ammenities. Amy was my leasing agent, she always has a smile on her face, super sweet, inviting yet very professional. Great experience overal, my brother and I are happy residents."

"Stayed here for a year. Between a front gate not working for months at a time and being charged for frivolous trash violations I would say avoid at all cost. The office staff has a couple of good employees but don’t expect the management to be understanding when a small issue arises. During my year long stay we were charged multiple trash fees for an item here or the can being left out and were never shown any lenience. To pay over $20 a month for valet trash is one thing but to be charged an additional $25 every other month for an inconsequential violation is over the top. Not to mention when we moved out, we tried to return the keys to the office on the agreed upon move out date, and they were not open. So we were charged an additional 1 day of rent because they did not receive the keys prior to 1pm even though after having spoke with management it was made clear that the keys could be dropped off before the office closed. Again we were shown no leniency and charged for the additional day. I wish so badly that I had nothing but good things to say about the property but unfortunately this experience has left a bad taste in my mouth. I would avoid staying here if you don’t like to pay an additional fee every other month or would like to be shown an ounce of compassion from the management staff."