Dr. Dental: Dentistry & Braces

"I used to go to Aspen Dental. Not anymore!!! Aspen is like an assembly line - set up to maximize profits! Everything Dr Dental is not!"

"This place is a scam! I paid all of my fees the same day of my appointment and they kept sending me letters that I have unpaid balance. First of all they will never perform any services unless you pay the same day. I brought the notice to the office and they advised that that was an error and to pls disregard. After receiving a few more notices I brought them to the office and was assured again I was fine. Now I am in collections with a bill I paid for 100 dollars. I am a working professional and can def afford $100 bucks. Why would I ever let $100 affect my credit report? They are a scam! I will be hiring an attorney because I have all the proof that I paid them for absolutely every service that my insurance did not cover. I called and spoke to someone in the Waterbury location and they advised the manager will contact me and after months of me continuing to follow up I have yet to speak to that manager!I am so disappointed with this company and will never step foot at one of their locations ever again!!!"

"Worst experience ever. Worst experience ever. Horrible follow up. The physician is fine but the staff are horrible. I was supposed to have implant in March but the machine broke so they canceled my appointment and told me that they will call me to schedule one with other affiliated office in west Hartford. THEY NEVER DID. So I called them and they say they will contact them and call me back. THEY NEVER DID. Then I left an angry message to them then on the next day they called me and gave me appointment with the other office which got cancelled again. I kept calling them and every time they promise to call me back within a day or two but THEY NEVER DID. I switched with another office and I can feel the difference now. They have a horrible horrible follow up. So if you have something that need more than a visit DONT GO THERE. OR DONT GO THERE AT ALL. Called them again today to pay my last bill and I remembered the pain again: Every time I call them they put me on hold for at least 15 minutes. When I spoke with her she wanted me to be super happy and thankful that she answered my phone. Finally she hanged up the phone in a very nice way. Very professional people are working elsewhere"

"My wife had an appointment with this place. They refused to do a cleaning and now my wife has an infection. This office is horrible. They try and force a credit card on you and also refuse to give referrals. Anyone who reads this please do not come to this dentist. They are very unprofessional and need staff that actually care about your teeth and oral health. Everyone who comes to doctor dental should leave a review about how their appointment truly went. Please help shut these doors!"

"The doctor and the staff were very nice. I am diabetic and my sugar crashed while I was in the chair. They took very good care of me. One of them gave me her delicious m&m cookie (thank you so much) to bring my sugar back up. I would say that is above and beyond! Thank you!!"