PetSmart

"I usually take my dog to the grooming salon and I believe they hired a new set of groomers. I scheduled an appointment to have my dog groomed and they turned him away at our appointment time due to his nibbles. NIBBLES not BITES. I explained to the groomer that we have never had this problem before with any other groomer and that he is very excitable but the groomer turned us away instead. I understand not being comfortable with nibbles but why not reschedule me with someone who is or someone who is capable of placing a grooming muzzle on my dog while grooming him. SO ANNOYED."

"I took my dog today for her first grooming appointment, she is only 3 months and 2 weeks old. When making the appointment I was offered the introduction grooming to get my dog familiar with the process of getting groomed. This included a bath, hair cut only at face paws and private areas. When arriving the girl reminding me of what was included, looked at my dog and said she would go home with her private areas cleaned. After waiting a while, the groomers comes out with my puppy, places her in the table, brings her up, and with no interaction whatsoever started brushing my dog in a very rough way, I saw my dog getting scared and she pulled away, I saw the groomer just pull her towards her, grabbed her paw and said “stop”. After a while when it was time for her face, my dog was not having it, which again it was her first time, the groomer pulled her towards her by her jaw and teeth and said “stop” again. That’s when my puppy got very scared and was doing everything possible to have the groomer not touch her. The groomer then decided to pull my puppy by her jaw and teeth towards her face and forced my dog to make eye contact with her to let my dog know she was upset and told her to “stop” again. Can someone please explain to me how is that an introduction to something new for a puppy??? Now I know this review goes toward the whole facility, but I do want to say that I saw all the other groomers do an amazing job. Talking to their dogs, petting them, one even stopped grooming and waited for his dog to calm down a little bit. My had a furious/annoyed/angry face the entire time. I didn’t get the girls name who serviced my dog today, but she has a scar by her lip. (By the way my puppy’s private areas were not cleaned at all, like they said) Not taking my dog here again."

"Taken my dog here for a brush and bath several times and had a great experience until today. Employee that brought my dog out to me had a very rude tone and told my that they we’re concerned about my dog trying to lick them during the service and they would note this for further appointments. I feel like a dog licking a person is just a dog doing dog things. Unsure why they made it such a big issue. If you’re concerned about a dog licking you then you probably shouldn’t be a dog groomer. Every other time I’ve been here they’ve told me my dog has been nothing but sweet and well behaved. Won’t be back."

"Selection is pretty great for an in person store, they have a salon and vet clinic, adoptions and great selection of toys, equipment for pets of all kinds. Staff is hit or miss on attentiveness and helpfulness. I mean it's a well stocked pet supply store, and it's clean. What more can you ask for?"

"I have a great time whenever I come to this store no matter what I'm getting. I have done dog grooming and my dog always loves it. We've done dog training classes here and it's always been a great experience. We've bought many things for many different animals- fish, reptiles, hamsters, cats and dogs, and they always have what we're looking for for the most part. They have a great variety and update their toys and outfits for dogs to match the seasons/holidays. Which makes it impossible not to stop by at least once a month. This PetSmart is definitely the first place we go whenever we need something."