Children's Hospital Colorado, Colorado Springs

"The ER is a joke and honestly it's a luck of the draw as to what kind of care you get. This last visit we had we were there from check in to discharge for just under 12 hours.... in the ER!! We were sent by my daughter's pediatrician due to low oxygen levels due to a respiratory illness. On initial intake the tech and nurse were watching her O2 levels which kept bouncing between 88-90 and the nurse just said to document the higher reading.... why you ask, because that would've meant more work for themfrom the get go. Luckily it wasn't too low and my daughter wasn't in distress. Then we waited for a few hours to even get pulled back into the next set of exam rooms. There the doctor and nurse were great. Then we waited a little longer so that we can be put into a room for my daughter to be monitored. Everything there started off okay, however, this is where the nursing staff lost the hospitality part of their role...we had to ask for a pillow for my daughter and never once was she offered a blanket even though we were there until 0230. Not sure if at some point our nurse's shift ended but the nurse that discharged us was a completely different nurse. We went 2 hours without anyone ever coming in to check on my daughter until it was time to be discharged. It was a very cold night (16°F when I left) and was not offered any assistance to wheel out an oxygen tank while I was trying to hold my two and a half year old as well as our belongings. Instead I overhear the respiratory therapist ask the male nurse if he was going to walk us out and his response was "no it's too cold. " Then he also couldn't even guide me out of the ER instead just simply said "follow the orange fish" when I had to ask how to get out. The doctors were great but like I said it's about 50/50 with that type of nursing care you will get."

"Amazing staff, very patient, and super sweet with my little boy and tried to comfort him as much as they could knowing he wasn't feeling good. They were very quick to figure out what was wrong with my little one and immediately handled the situation. I just love how everyone would be super professional and explain every detail and step they took. I strongly would recommend anyone to bring their loved one here!"

"We were in the hospital for 12 days, my son had RSV and pneumonia. We were very blessed by the nurses, doctors, and respiratory therapist who worked very diligently to give my son the best care possible. My husband and I were included in everything and knew what was going on. Everyone was very friendly and knowledgeable; and made sure we were as comfortable as possible. We are very thankful to have a place like Children’s Hospital; a place you can confidently say you’re getting the best care."

"My daughter was transferred in from another hospital for acute appendicitis. Everyone (welcome desk, nurses, doctors, surgeons) were phenomenal. They explained everything thoroughly to not only myself, but to my daughter as well. They were attentive to our needs, always asking if we needed anything. They were superb in all aspects, from the time we checked in, until we left later that evening (after being worked in for surgery that afternoon!). Thankful for the men and women who helped us and made this unfortunate situation better."

"Everyone took amazing care of our little guy! A bunch of the nurses even came out to see him off when we discharged. We were kept up to date on his progress during the surgery and the check in process was pretty painless. I’m hoping he won’t need any more surgeries as a little but if he does than I definitely trust Children’s to take care of him."