Partner Colorado Credit Union - Arvada Branch

"I've been a member of Partner Colorado Credit Union for several years now, and I can confidently say that they provide top-notch service, especially for small businesses like mine. What sets them apart is their unwavering commitment to personalized support and their dedication to meeting the unique needs of their members. One of the standout features of Partner Colorado Credit Union is their exceptional customer service, exemplified by individuals like Erika. Erika has consistently gone above and beyond to assist me with my banking needs. Her responsiveness and willingness to address any questions or concerns I have are truly commendable. In an era where banking has become increasingly online-based, having someone like Erika who is readily available to provide assistance and guidance is invaluable. As a small business owner, I appreciate having a financial institution that understands the importance of personalized support. While online banking offers convenience, there are times when having a real person to speak to makes all the difference. PCCU strikes the perfect balance between modern online banking services and traditional, personalized customer care."

"I stopped by Partners Credit Union on March the 18th to get a copy of my paid off papers. I asked for a manager..HIS NAME WAS MARK.I explain to him what I was looking for he ask me to wait about 5 minutes?He walk by Several times He ignored me each time. I finally went into his office and told him what poor customer service.Mark was Rude disrespectful!! I walk out and close my account!! I have been a customer for over 10 years paid on my account on time!! I was going to deposit 15'000 Thousands dollars to saving . Your big loose will take my money and my business some were else"

"I am very alarmed that there are financial institutions out there that operate like this. I guess the dealership chose Partner Credit Union? I had no choice. The online banking is terrible and the customer service is very uneducated about the platform. My online account was randomly deleted. I was never contacted by Partner. Little alarming when you think about the personal information they have access to. When I called their customer service line, they said I never had an online account. How did I login and set-up auto-pay in Aug 2021 then? How did I get the "Please Verify your Email Address to complete enrollment" email from them back in August 2021 when I bought the vehicle? I had to re-register and my previous username and password questions auto-populated! When I asked the customer service rep about these things, they put me on a "brief" hold which turned into a long hold and it was obvious they were hoping I would just hang up, which I did."

"I have used this location for years as a Co-op shared branch with my credit union in Alabama. I have been going inside to do cash deposits for a while, fill out the deposit slip and everything goes great. A while ago a young teller, shorter girl with shoulder length dark brown hair looking about 25, told me I could use the ATM for my deposits. I told her i knew they would work for it but I would rather let a person handle the cash. She never said she couldn't do it, but she was super insistent that I use the machine. Used it because she left me over at the inside ATM and at the back of the line again, and of course it miss counts the money.... I have been going inside still but try to avoid her at all costs."

"The teller with short blondish hair Teller ID 0111 is extremely rude and incompetent at the Arvada location. I have had several issues over the last couple of months. 1. Get a fraud alert, reply NO. They still allow $500.00 to be charged. Ensues countless time spent getting them to return the funds while they investigate for 8 weeks. 2. Deposit a check from car insurance locked out of online banking and account froze. I did not attempt to spend a dime of the money while I was waiting for it to clear or even use the account for day to day purchases. 3. While purchasing a new car told it would take hours to get approval to pay $9 grand out of my account, they would get to it when they got to it. 4. Card again works and 10 minutes later at another store Wed before Thanksgiving declines. No working card thru the long holiday weekend. 5. 11/27 go to close all accounts, teller says she will not give me cash will only issue a cashiers check the account amount is to large ( $1600.00). Rolls her eyes and start flicking the transaction receipts across the counter at me when I insist she will give me cash and then grabs my ID out of my hand when I pick it up off the counter, she says she was not done with it but never uses information off it just holds it. Tells me that I will have to wait unit the branch manager has time to talk to me 5 different times. Then in the end does not even cash out the right amount so again wasting my time to go retrieve the rest of my money. Good thing they have cameras and they can verify what a terrible employee she is. Based off off other reviews this is not a unique experience. A huge pain to set up all my automatic payments but better than using this bank."