Enterprise Rent-A-Car

"Giving this a 1 star because it won't go lower. The agents working here lack communication, professionalism, and common sense. JOSH "the supervisor" is very incapable of running their team. He lies and places blame on customers instead of showing accountability for his mistakes. I finalized my contract with Josh and was sent with another agent to look at the rental and when i returned to ask about overage charges, I am told I ADDED extra charges outside. I had a balance to pay and was told I had until the following week to pay, i agreed. I called the day before the balance was due to confirm and again was told everything was fine and to come on in. The day I went to pay the balance, I am told "sorry we closed the account last week Friday", Josh gets on the phone and again begins to lie and place blame on me for his miscommunication. Get it together please, you all never know what someone is going thru and to be lied, cheated and treated like a moron is unacceptable. JOSH needs more training! But then again who am I but a customer right? So public beware if you are headed to the Ventura Victoria rd Enterprise location, double and triple check your paperwork and contracts prior to signing, heck I would record the whole interaction, you never know what crooked mood these employees are in. Have a great weekend!"

"The five stars is for this specific location! Thank you so much for helping me out in an emergency, and being kind about it! I have not had many good experiences with enterprise as a company, in fact, I have a car currently right now that has a bunch of problems. I made the reservation a month ahead of time and upgraded.. the car is junk! Anyway, this was a Hertz rental car rental reservation gone horribly wrong. The man at the desk had no interest in helping me. It took him about five minutes to even notice I was standing there when I walked in. So I called enterprise and said I was willing to pay more to get better service. I definitely got better service and didn’t really pay that much more! The staff at this location is by far the most helpful and friendly staff I have dealt with at any enterprise. Good job! Thank you for getting me through an ordeal where I was stranded eight hours away from home! Having just a little bit of compassion for someone’s emergency situation goes a long way!! Especially in today’s world!! Greatly appreciated! Thank you."

"The service was great at the Ventura South Enterprise.in California! Got picked up to get car and dropped off after returning the car. Hassle free! The price was definitely competitive, too.. Special thanks to Estevan and Freddie. They were delightful, very professional and knowledgeable, and delivered fantastic service. I Give this place five stars!"

"Renting the car was easy but check the final bill. The “system” didn’t give the weekly rate and was more than $100 over the written quote. They fixed it but the guy next to me was having the same issue. Makes me wonder how often they get away with charging more then when brought to their attention it’s a “system error.” Other than that it was a good rental experience."