AutoNation Hyundai Carlsbad Service Center

"Super excellent service writer Ernesto took great care of me and figured out quickly what was wrong with my steering. I have had superb service each and every time I’ve visited the dealership and Ernesto is ALWAYS my service writer! I feel so blessed to have him!! I would encourage you to try the service at this dealership! I find it at the top of the market!!!"

"I had to call several times to get an update on my car I was never connected to anyone who had eyes on my car It was after 5 pm still no update Finally spoke to someone they said they couldn’t find anything wrong and that they would have to keep it overnight??? They don’t work overnight I picked up the car And took it home I have had two oil changes and this is my second service appointment to find out why my hybrid keeps dying and needs a jump to start again it is a 2022 O have had no help no thoughts no offers to oh let’s figure this out my car has died 5 times in the last 3 months leaving me in parking lots I highly do not recommend Hyundai Auto Nation Carlsbad ever ever ever"

"9:30 appointment for new car inspection. Brought car in at 9:30 and was told wouldn’t be ready until 1:00. Called at 1:30 for status and was told we could only get one from our service advisor who wasn’t available. Received text at 2:07 that warranty paperwork was being completed. When got there paperwork was not done. Forty-five minutes later I got my car. Five and one-half hours on a car that has less than 800 miles with no issues. Particularly irritating is when you walk in there there is no indication of where to go, who to talk to - no eye contact."

"Recently brought in my 2011 Sonata for a service inspection. Overall experience was positive - Staff was helpful, informative, and kind. Provided detail into the issues my car was facing, and the why behind those issues. Certainly appreciated that aspect. One thing that could be improved on is the early bird drop off organization. I was told that service opened at 7 am, and that I could drop my car off at that time - even though my appointment was scheduled for 7:30 am. Turns out they open at 7:30, not 7, and I had to leave my car as an "early bird." There wasn't much information providing direction for this situation. Ended up walking around in the rain quite a bit. This ended up causing confusion for my actual appointment. Overall not a huge deal but just some honest feedback. Thanks for the help."

"1. First available appointment was approximately 30 days from the date I made my appointment. 2. The appointment was for a windshield wiper recall and 15K maintenance (oil change, tire rotation). 3. I made the first appointment of the day and was the first car to arrive at the dealership. I told the staff I would be waiting for my car. It took approximately 3.5 hours (after being promised 2 hours) to get my car back. When I questioned the customer service person she said the cars that had been dropped off the night prior had priority (even though nobody was waiting for them and I was actually waiting for the car and had the first appointment). 4. I had to read the paperwork to learn that while the maintenance work was done they didn't do the recall work. The customer service person didn't even mention it. When I questioned her, she said they didn't have the part and that AutoNation policy was not to order the part until they had inspected the car. Nobody told me this. I would not have waited 3.5 hours to get only an oil change and tire rotation. 5. The customer service person told me she recommended an alignment for my car without first inspecting the car (car drives perfectly straight, no irregular tire wear and she hadn't even looked before making the recommendation). I declined. At the end of service they reiterated I needed this service and have since been emailing me to schedule an appointment to get it. 6. I was able to take my car to another dealer the next day (Tuttle Click in Lake Forest) and get the warranty work done. The customer service rep asked me to be the first one there and he would squeeze me in. He had me in and out in under 40 minutes. I also asked them about the need for an alignment. The technicians inspected and said no need for this service. 7. The customer service person was rude and disrespectful. Overall a terrible experience."