San Jose/Los Gatos Obstetrics and Gynecology

"holy reception!!! they pick up and put me on hold without even say hello.... this is how you work in a clinic??!!!"

"I'm not surprised that this office has 1.8 stars. I've been trying for a week to get a referral for my daughter (who has missed school because she's been so sick), but unfortunately they are incapable of doing such a simple task. I've added up the time I've spent calling and waiting on hold to try to get them to help me and it's been over 8 hours. When I express my frustration the two women at the front desk (Alisha and Megan) both speak to me in a rude tone, having absolutely no sympathy for my daughter's condition. I highly recommend going somewhere else. This has been the absolute worse experience with a healthcare provider ever."

"Great doctor, terrible terrible front desk staff and phone operators, have no idea/intentions on what I am trying to achieve(booking appointments, lab test request) and instead will just keep accusing me of not booking last time(which was their fault, they asked me to rebook) or ignore my medical questions and tell me to go to my primary doctor. Very terrible and arrogant phone and front desk service, basically cannot get anything done with phone receiption"

"I completely agree with the experience of other reviews here. Some of the MDs I met till now are knowledgeable and polite but the front desk receptionists are too arrogant and impolite. I am checking to see if I can move to a different hospital. If they can replace all front desk receptionists in second floor may be I will think about staying back. But this experience definitely causes too much tension and stress for pregnant women."

"The doctor is good but the receptionist is not. I recently transferred from another PAMF location at the beginning of my 3rd trimester, and got rescheduled twice to different OBs for my first appointment, both with short notice. When I tried to schedule for the return OB visits after my first visit, the receptionist kept scheduling me with different OBs for the following visits. I understand the OBs are busy, but the receptionist does not even try to inform the patients when their OBs have new spots available due to cancellations. She asked me to call back frequently to find out by myself. After I called for 3 consecutive days, she said this was "ridiculous" and "I'm totally over it" in the phone. Although eventually this receptionist did reschedule my visits based on my OB's suggestion, she was really impatient and unprofessional during the whole process. It seems it is OK for them to reschedule and delay your appointments, but NOT OK for the patients to raise it themselves. I've been with PAMF for many years and this never happened at other locations before. Really bad experience."