Rancho Regional Veterinary Hospital

"HORRIBLE. BE CAREFUL. New owner sucks Dr. Won Kim’s lack of guidance and interest in his patients is upsetting. I've been a loyal customer of this veterinary hospital for years, but unfortunately, since the change in ownership, the quality of care is BAD. Dr. Won Kim aka the new owner should not be allowed to have his license. During a recent visit for my pregnant stray cat, instead of providing guidance and support, he advised my mom to go search online for info labor and delivery care for our cat. Also he couldn’t even tell she was pregnant during her initial appt (Feb) Then blamed it on us and said she probably got out of the house and became pregnant in between the two visits. He said the same thing when I asked about dental care for my dogs. This lack of professionalism and care is unacceptable. I hope the he understands he only has his current clientele because of the previous veterinarians."

"Had to take my dog in and we saw Dr. Won Kim - he walked in and barely looked at my dogs foot before telling me there was a foxtail stuck in my dogs foot and she needs surgery to remove it. After explaining we don’t have foxtail plants and she doesn’t really go anywhere, he said well it’s so old so it’s probably absorbed into the skin by now. This dr was so rude and so unprofessional for the maybe 3 minutes he was in the room. We’ve been going here for 12+ years and will definitely not be going back. We miss Dr. Berg!!!"

"Under new ownership! And the new Dr. Won kim Vet is HORRIBLE! Rude, loud disrespectful! I have taken 4 of my dogs here for almost 10 years. In the beginning with Dr. Berg and Dr. Chazaro, you had caring doctors. This new excuse for a "doctor" Won Kim should definitely not be a vet! No compassion, no people skills! Practically refused to meet us face to face. After there was a bait and switch on us! Without any notification to us, after the surgery was performed I noticed on the invoice/receipt it had a different Vet's name that I didn't recognize. When I asked if it was doctor chazaro (as we had scheduled) I was told "No, doctor chazaro no longer works here" So without any communication with me at all, my dog went in for a spay with a doctor I had never met before. And to make matters worse, there were SO many complications!! And with complications comes MORE COST! So a simple spay became a very serious situation. It was a complete nightmare! Literally having to stay by my dogs side 24/7 in fear of her bleeding internally. DON'T TAKE YOUR PET HERE! All 3 of my dogs are NO LONGER PATIENTS! There is SO much more to this entire ordeal! Bottom line if you want your pet to live to see another day, don't go here! Dr Won Kim is a horrible vet and person in general. Is happy to take your money, but not to communicate with you face to face. And when we did meet face to face the 1 and only time, dr. Won Kim was belligerent and raised he voice was condescending and dismissive!"

"Been bringing my cat here for almost 3 years since we adopted her. Staff is always friendly and so helpful. Kiwi usually growls at new people but she trusts their veterinarian team to keep her healthy! Thank you Rancho veterinary staff "

"We have been bringing our dog here for 4 years and could not ask for a better veterinary doctor for our pup than Dr Berg. He is always patient with our questions, informative of our pets needs, and we love the communication he provides. I am a local realtor and I refer all my pet loving clients to Dr Berg as I know they are our family and will be in the best hands!"