Aloft Ontario-Rancho Cucamonga

"I stayed here from 9th-11th and got my spare tire stolen . The location obviously is not safe, but the room is beautiful. Just imagine waking up to leave back on a flight and you to rental and your spare tire is missing ."

"Ricardo was amazing . So respectful and very welcoming to the hotel and stay. He was very nice to the point where I missed customer service like this. Ty ! Look forward to my stay !"

"Aloft Hotel in Rancho Cucamonga is an absolute gem! The cleanliness and customer service are beyond exceptional, setting a standard that even surpasses Chick-fil-A. The staff's dedication truly makes it a place others will want to come. Their efforts deserve recognition and a raise, as they've created an atmosphere that's not just inviting but genuinely feels like home. Highly recommend for an experience that will leave you with joy unspeakable! Thank you manager Denise, Leslie, and Noelani and thank you to the front desk team Rose, and Isaiah"

"LOOOOOVE this hotel. I stay here multiple times per week for work. Huge shout out to Anthony (best bartender in the world) and Isiah for holding down the front desk. Keep up the great work guys."

"Never again. This review comes from 15+ hospitality professional. I’ve worked at an Aloft and at Marriott properties as a manager. I would suggest staying at the Fairfield hotel for a comparable cost at way better value. I arrived late night and I call to let them know that I would be late checking in. The front desk person said just be here by 2am. I worked as a night auditor, I would check them in by a certain time, and they could come whenever… the room is prepaid… why and how can you not just hold my room? As far as the check in, it was okay. Friendly front desk agent. However, I never recieved or saw a registration paper to sign nor was I given any instruction past telling me where the elevator is located and stating the location of my room…. Which is a security issue. Show me my rates. Circle my room number… tell me about the hotel…. Breakfast.. Ice machine… any amenities. This hotel room is horribly designed. The room has tall lofty like walls, a ceiling that looks under construction. The room is so empty with a huge echo because the lack of furniture and no carpet. You can hear the ppl all down the hallway. The outlets are placed at weird locations under the side table and under the desk…. Not accessible. This is an ADA room. The fire alarm is placed right above the bed, so there is a blinking light in your eye all night. I bought a mask to wear at night. The fridge looks busted on the outside but it did look clean on the inside. On the left side of the bed, there is an iron and iron board. If you didn’t walk to the other side of the bed where it’s completely empty, you wouldn’t know it was there. I tried to use the iron board but it’s full of stains. There are exposed pipping, you can see the vinyl floor cut outs…there is a phone jack in the bathroom and wallpaper is welting off the walls. The facet sits at a weird angle where water splashes on you unless you run the water slowly. There is no divider between the shower and toilet so the water gets everywhere. The water pressure is so weak. The hot water however is lovely. Loved the body gel too. When I walk into the room, there is a huge brown/tan stain on the wall. When I went to use the ice container, there is an aloft signage on it, it is stained and looked used. I needed to use the business center. They don’t have one. Asked for a microwave for the room, didn’t have one. One evening me and a friend were playing pool. Firstly, the pool table is low quality, the balls were continuously were stuck in the pockets . You have to use another ball to push it through then that next ball gets stuck. There was also some creepy guy there watching us. Very uncomfortable. I spoke to the front desk agent about some of the issues. He did offer to move me but it was late. This is a busy trip and I have disabilities. I asked for GMs info as and he won’t give it to me. So I emailed the front desk and shared everything. The GM reached out and said basically said, “sorry you had a bad experience. I can have you check out early and we can refund you for the rest of your stay” Again, I’m busy. I don’t have the energy to repack, unpack, then repack with 2 nights left. That same day…. More things I became aware of…. I came in late one night around 12:30am and the card reader didn’t work. You have to use the phone and press speaker to get in. In one of the elevators, the number doesn’t show up, you just have to hope it goes to your floor. In that same elevator, I pressed 3 and it lit up however when the gentleman in the elevator pressed “4”, nothing happened and he was unsure if it would go up to his floor. On the other elevator there was a puddle with no caution sign. This is a glorified motel."