Diagnostic Medical Group Of Southern California

"I am blind and suffer from cancer and this staff are extremely rude!! To start, the appointment lady gave me a hard time to schedule an appointment ,unhelpful she asked me to many questions and after Mrs. Mao finished with her torture heavy accent interrogation.She gave me an attitude because I was not able to understand her heavy accent .My question is why she waste my time with all those questions, if I have to bring my authorization, picture ID and insurance card ? I will never come back here. It is long wait time (despite having scheduled appointment ) and rudeness of the staff . Cherry on top they label me as a racist. I want to know who is the racist ! We the people of America, deserve love care from our care givers, that why we payed for, for a rotten attitude from arrogant unprofessional with no sense of humanity."

"Avoid this place like the plague. This place treats their patients like money cows. My mother went there to get an ultrasound and the people working there were so rude. She made an appointment but still had to wait over an hour. When she was getting checked the tech was rude to her. She was given vague commands(English is not her first language but can understand basic commands) and had a hard time following them. Which led to the tech yelling at her. After her ultrasound the tech just threw her a little bit of paper towel and told her to clean herself up. Also their sanitation procedure was terrible as well. They told her to lay on a bench without disinfecting it. She asked for it to be disinfected, but the tech ignored her and loudly ordered her to lay on the bench. This place is terrible and treat their patients like money cows. If you do not mind being treated like cows go to this place."

"My 2nd time here. I called last week to make an appointment and was told no appointment was needed. I stopped by that same day for an x-ray and was turned away because there were no more x-rays, even though they stop doing x-rays at 4:30pm (it was 11:30am). I was told to go to other affiliated offices, but they were done for the day or no x-ray tech was on site. I waited a week and arrived a little earlier. The office was full of people waiting and the line was short. I noticed they didn't have a sign up that said "no more x-rays" like they did last week. I was optimistic. I was called up and this receptionist told me with an attitude informed me that I had to wait at least 2 hours to get an x-ray. I told her I had no other choice,, i don't live nearby and that this was absurd and they should do the appointment system. She claimed to not hear me and I told her again. She said they don't do appointments with an attitude. I asked for her name several times and one of those times claimed she didn't hear me and tossed a covid19 questionnaire at me without returning my insurance card or driver's license. I was livid and stepped out to fill out the questionnaire. I went back inside and one of the tech workers came out and took my questionnaire and retrieved my insurance and DL. I don't live anywhere near the area and find it a waste of time being here when all they need to do is create an appointment system. It would run smoother and with less stress. I'm going to speak to my primary doctor and my insurance regarding this horrible place. I don't recommend them at all."

"This place has very very very bad customer service. They refused to spend just a few more minutes to help me schedule my second appointment because they said they close at 5:30 pm and I need to call back tomorrow. They rushed us out of their facility at exactly 5:30 pm and I need another appointment with them. I got to their place at 5:20 pm. It took them almost 10 minutes to schedule 1 appointment, at 5:30pm, they asked us to leave and refused to schedule the second appointment. UNBELIEVABLE! This is the reason why so many gave them a rating of a big fat 1."