BevMo!

"I called the pinole location at 5pm to check if they carried a specific bottle of wine. The phone line was picked up & then immediately disconnected. I called back and someone answered the line but put the phone down. The line was literally left open for 1hr & 20 mins with no one responding. During this time I decided to take my chances and go to the location and look for the wine. (Mistake on my part) There were 3 checkers standing at registers but only 1 was assisting customers. The line to purchase was going all the way to the back of the store. I decided to not wait & drove to the Albany, CA location make my purchases. I decided to stay on line since they were spilling the tea. Apparently Employee 1 doesn't like Sam, but every time she's scheduled to work so is Sam. Employee 2 took pride in the fact the the blonde haired girl that works at the Staples a few doors down and comes in all the time left when she saw the long line. Employee 3? This young lady placed a personal call while right next to the open phone line. She 1st wanted to know if the other party was watching "inappropriate" things in front of her child. But the reason for her call was to have that party drop her child off to her mom's house because her mom's car was not working. And reminded them to bring extra clothes because the child would be downright the night at her mom's house. You would think things would get better once the manager showed up... Not so fast. The manager (an older woman) wanted staff to start taking breaks at 7pm. She also let them know how annoying the phones were and said she was surprised they weren't ringing with people asking what time they closed. Employee 1 then let her know that she was able to work on 12/31 but not 1/1 because he dad went out of town to visit her aunt. By now it's 6:30p and I'm home from my purchases at the Albany location and tired of listening. But I just remembered I did meet Sam in store when I inquired about the wine I originally went for . SMH. Professionalism; customer service skills, & a servants heart means so much in the sales and retail. I feel so sorry for those that are forced to patronize this location."

"Was just checking online to see if they sold Lone Star Beer in their Pinole location."

"I was customer of this shop for a long time. Good selection, reasonable price, very friendly staff. Unfortunately BevMo website started very strange business. They send you coupon, you use it and site accepts this coupon. But after order pickup they charge you full price and coupon disappears from your invoice. It happens 3 times with me, after long discussion customer service returns "extra charge", but it requires time and attention. Today they played this game again and I designed to forgot this shop forever."

"Horrible management. I saw the manager stealing the drink of the new register person getting trained. Like who does that?! You can't deny the cashiers drinks on the register. Never coming in again to a place that mistreats and takes advantage of the employees."

"This BevMo! is conveniently located in Pinole right off the freeway and tucked in between TJ Maxx and Ulta. Lots of stores nearby to choose from. Great selection, prices, and the staff are always very helpful and ready to assist."