Banfield Pet Hospital

"Getting appointments for my babies is hard even though they are on the wellness plan. schedules are so far out. It's pointless to pay for wellness plan when they never have appointments. Only one doctor is ridiculous and he doesn't know to much, always trying to sell something, looks like they don't care our pets. The one in Pinole was better so bad they closed"

"We have been trying to get a hold of them to get a prescription so we can go to Costco to get it filled . We have gotten nothing but a run around from them They put you on hold for at least 20 min to 1hour , if it doesn’t say, they’re closed, even during work hours. Then when they get ahold of them they put you on hold again. This has been going on for two weeks. They are rude and condescending when you are able get them on the phone. I’m going to find another vet Wish there was a way to give a negative star review. Pros None Cons Doesn’t answer the phone One has one vet on staff ( that is what the receptionist told us) Rude on the phone Long wait times for appointments (months) or phone calls (hours) Do yourself a favor and your pet, don’t take them here."

"This Pet hospital rarely has any availability. My auntie was paying for the insurance of her 3 dogs even after her dogs for 1 year after they had already died. Additionally I have been asking for them to email me picture of my dog's X-ray for almost a month now. They always make some excuse why they can't send me the X-rays or tell me that they will send me the documents but never do. I have been calling on a weekly basis for 1 month and half. Their interest in helping is non existing. The service has been horrible."

"Super frustrated with Banfield. I have the top plan for my fur baby, paying $120 monthly. THERE IS ALWAYS SOMETHING!! Half of the time they don't answer the phone and ontop of that, they cancel appointments on the regular. Now, why would they have just ONE Dr. for the entire establishment??? Makes no sense. Ok, the more I type the more FRUSTRATED I become. DO BETTER BANFIELD! Customer Service just isn't the same anymore."

"They were very accommodating to my last minute appointment. Luckily her new vet has seen my dog in the past in another Banfield location so it all worked out perfectly."