Pep Boys

"We woke up Sunday morning to a flat tire! This tire had been repaired by Pep Boys about a month earlier. They were able to remove the nail and plug the hole, and didn't charge us a penny! After church, we had AAA tow us to Pep Boys, and they pulled a strip of metal from the tire and fixed the tire again! Once again, Pep Boys did not charge us a cent! I highly recommend this Redondo Beach store and gladly offer this review!"

"I would give it 0 stars but it's not an option. Took my car in for a diagnostic test on Feb 9th 2024 ( I already knew what was wrong with it) Bought it in at 8 with an appointment didnt get it back till 6:15pm. Drove off and my car run like a piece of CRAB! All of a sudden it has black smoke and misfiring. I took it right back and they tell me they didnt to anything to it. YES they DID!!! Now all of a sudden I have oil leaking into the engine on the 10th February. And those codes are on there that wasn't on there on the 9th. I took my car in for a DIAGNOSTIC TEST not to be TAMPERED WITH in order to CHARGE me extra MONEY!!!! Customer service suckedbecause it took extremely too long to get back to me. I wouldn't recommend this location to anybody I had a VERY HORRIBLE experience. Do better when it comes to your female clients."

"Service advisors are rude , I was told I would get called back within a day for the service quote and I didn’t . I called back in 2 days to give them time, and was told again that I’d get a call back but I didn’t . Then I called back hours later and was told I would get another call back and I said no more call backs I’m trying to send the car back with you guys and give you the business . I guess they don’t want it till today no call back or email with the service quote. I won’t be taking my car back to this location they’re rude and see you waiting and pass by like no one is there same with the pick up ."

"I had a great experience at this Pep Boys. They helped by replacing two of my tires to keep me and my family safe in our minivan. Plus, they helped to keep the costs low. Thank you, Edwin and Carlos!"

"Took my jeep in and shared with them that I just need a basic oil change, and that every time I took it into Valvoline, (next door) they’d unnecessarily charge me for things my car didn’t need like a flush, or forget to cap something or overall cause more problems. I service my car with an oil change every three months and was just looking for a steady honest place to take it to, every three months. I shouldn’t have shared this vulnerable info with pep boys because the guys a pep boys tried to take me for a fool as well! I went in on Monday and expressed to them My bad experiences with just trying to get a basic oil change. I didn’t want fancy synthetic this or that, just a basic oil change that they advertise, and yet I come out on the other end with additional unexpected costs every time. I left my car at pep boys for an oil change. When I returned, they advised me that I needed front brake pads. I took their word for it and While I was there, I scheduled an appointment for that Friday to come back and get brake pads. When I came back on Friday, just four days later, it had taken them several hours from the time I drop the car off and picked it up, but when I picked it up, they told me they did an overall assessment, and that I was low on oil!!! I reminded them they just gave me an oil change four days ago on Monday!!!! He pretended to look confused and went back into the garage to double check. He came out and told me that indeed, my oil was actually fine! I am wondering if I even got an oil change at this point. He then advised me that my brake fluid is low though and that I would need to bring it in because there’s a special way to put in brake fluid and honestly, I’ve serviced my own cars and have always put brake fluid in myself and have never had a problem and have never heard that brake fluid has to be put in a special way. Good lord, it was like telling one thief about another thief!!! I finally found an honest mechanic, Peter, on the other end of Artesia Boulevard and I won’t go anywhere else, and I hope Peter never hires anybody that has worked chain auto mechanics! Pep Boys thinks females are dumb when it comes to cars I’m guessing, and what the hell is wrong with a bit of honesty and work ethic? If an individual working there is perhaps financially struggling there, I would consider just getting a second job rather than trying to rip off the locals. I Just wanted a fkng oil change, great job guys!"