San Leandro Hyundai - Service and Parts Center

"Kinda wild that my catalytic converter had to be replaced at less than 62k miles. However, it was covered under warranty and Ali has been particularly helpful. We still have to determine how much oil the car is burning. That part is still in progress. Overall I have been very satisfied with the service I have received. I have taken my car to this location for every service and issue and will continue to do so."

"This is fro the service dept. We had an appointment to calibrate my windshield — we dropped off the car and they scanned our vin and told us we were good to go. We thought everything was great. They did the oil change and washed the car, beautiful, however upon returning home they did not calibrate my windshield! The entire reason for the appointment. Upon calling back the service advisor Sara was horribly rude to us and said it was our fault for not mentioning at dropoff!!! You scanned the vin and said we were good??! How is having an appointment not give you any records to start with? How did this get overlooked? According to Sara it was our fault. When I tried to escalate and speak to a manager she would not transfer me and said there was no one else to talk to. How do you blame the customer?? How do you not just apologize and offer the quickest solution possible. I'm horribly upset and disappointed by this experience."

"Our SUV was broken in to and they tried to steal it. Before this we.kept trying to get in for the recall but they are always booked. Was finally able to go in for the recall on a Sunday but this was after someone tried to steal it. Staff was very brief and didn't want to answer questions as they had a lot of customers."

"The Service advisors are very friendly helpful and professionals. Denny, Sara, Cris, Michelle, Ali and Eraca are great! I have been coming here for years and each new member is a plus! They all deserve a reward"

"Overall I had a bad experience his location,never updated about my car and I had to be the one calling to receive any type of update. I waited a week for my car and if it wasn’t for me calling I would’ve have never known my car was ready to be picked up. I asked how much will the total price be to pick up my car I was told $230 but when they emailed me the receipt the price was completely different then what was told to me. The workers communication skills need to be worked on because she said on the phone I wouldn’t be charged for the part the total price would be 230 for my car. I ended up having to pay more than that. When they finally gave me my car the issue still wasn’t resolved and nothing was done to my car. I noticed inside they dropped my ash tray and didn’t even bother to clean it up. There was ashes all over the front of my car which I thought was unprofessional of them. If you drop something it should be cleaned up. Overall I wouldn’t come back here I was lied to and the communication lacked majorly."