San Leandro Nissan - Service and Parts Center 1152 Marina Boulevard, San Leandro, CA 94577

"Sam was fantastic. He took great care of me, the issue with my truck was fixed, it was covered by the warranty and Sam was extremely professional and responsive."

"Long story short: the "mechanics" here are incompetent, reckless, and borderline criminals. Long story long: I recently bought a 1st gen frontier. Carfax said there was an open recall for a steering column lower shaft (for non technical folks this is a critical component of your steering system that connects your steering wheel to the gear that moves the wheels left/right). I initially had a hard time even getting a hold of the service department to schedule an appointment to get the new style of shaft that is required for this recall but eventually succeeded. They swapped out the shaft very quickly (1/2 day) which I thought was great at first. Then I noticed that the steering wheel was not centered. I thought that was a bit sketchy for dealer service but I knew it wouldn't be too difficult to fix on my own. I'm an engineer and I prefer to work on my own cars; I have been doing so for over 20 years and know my way around but this was a recall and it was free so I figured...what could go wrong? This weekend, I decided to fix it myself because the misaligned steering wheel was driving me nuts. The issue was much worse than I thought. It became clear that they cut serious corners, unnecessarily damaged components of my vehicle, and most importantly put my life and others' lives at risk. To management: look at the pictures. Your mechanics did not bother following the instructions Nissan provided with safety recall CAMPAIGN ID #: R1037, NHTSA #: 10V-554. Rather than removing the brackets that hold the ABS cables, they bent them...and didn't even bother to bend them back to position. They did not align the shaft per the instructions which not only led to the uncentered steering wheel but it also stripped the new bolts, stripped the threaded holes on the shaft's clamps, and even marred the splines on the steering gear. Had they aligned the new shaft properly, none of this would've happened because the shaft is notched to allow for the bolts to travel freely when properly aligned. But here's what really got my blood boiling: the bolt that clamps the lower shaft to the steering gear was installed BACKWARDS. The bolt was not actually clamping ANYTHING because it was inserted on the threaded end first. So essentially the final connection of steering shaft to steering gear was completely loose and the only thing turning the wheels was friction of the splined surfaces. Had I not cought this, it could've resulted in a tragedy and I mean that. Whoever did this work was not a mechanic, most certainly not a certified one. I'm appalled and quite frankly FURIOUS at the lack of disregard for other people's safety. I will not bother coming back here again and will be filing a complaint with California Bureau of Automotive Repair because this is one of the most brazen incidents I have EVER come across."

"Nov.3, 2023 I took my car in for an oil change & right front replacement of daytime running light. Upon receiving my car, I noticed that my car alarm and horn was disabled. Immediately, I brought it to the managers attention and his service tech lied and said he didn't touch it. The car alarm & horn was working when I brought the car into the shop. This is the 1st time I experienced horrible customer service at this location. Hopefully, they can rectify this problem so I can give them 5 Stars and my car will be made whole again."

"6 hrs for a freaking oil change??? Nissan San Leandro Service Repairs ya a disgrace smh. All ya need to do is drain all the old oil put & new one along with new oil filter. Waste of time. Zero professionalism"

"Words can't begin to express just good these folks are! I took my 2010 Nissan Murano in because of a possible transmission issue. Turned out that it needed a new transmission. Robert took such good care of me, and even sent hours on hold with my warranty provider, and really went the distance to make sure they honored the warranty and gave me a fair estimate. After a bunch of back and forth, and a bit of a wait for the adjuster to do his thing, Robert was able to save me thousands of dollars on this repair, and he made sure that I got the best price for a brand new transmission. His team was even able to get my new transmission installed in record time. Robert and the whole Nissan Service team really went the distance here and took such great care of me, on two occasions now. As a family of teachers, we don't make a lot of dough, and this car that we purchased just a year or so ago was such a huge expense, so I really means a lot when folks like a Robert step up and help in such a big way. Don't hesitate to bring your car in to the the Nissan Service center in San Leandro. Rob and his team will treat you like family."