Pep Boys

"The service people were very kind and helpful, but the mechanic told me that upon his inspection, my alignment was not off. However, my car is clearly pulling left. I think the mechanic was new and inexperienced. Update: The service manager reached out to me after this review and scheduled another appointment. At that appointment, they fixed my alignment perfectly. They were fast, courteous, and very apologetic. I appreciate that the company reached out to me and corrected the problem. I will continue to give them my business. So for this reason, I am changing my rating to five stars."

"I don't understand why you have an online appointment and not service the car right away. I made an appointment for 9am today January 7, 2024 for an Oil Change with Tire Rotation. I am already there at 8:45am. I was third in line and the advisor gave me the estimate paperwork at 9:10am. It's already 11:28am and Pepboys has not serviced my car. Here's a photo of my car still in the parking spot for more than 2 hours as I write this review. I approached Fostahn the advisor as to why my car was not yet service? He just said do you want to just leave it or take it if you are running out of time and safety first yada yada yada. Very nice response from a customer who has been waiting for more than 2 hours for an Oil Change. Ok Pepboys, do not accept appointments if you can not service your customer on the appointment time. Last year, the advisor who took care of my car was Terrence. He did an excellent service, but this advisor Fostahn...very bad service. This is my last visit at this Pepboys location."

"I came here to have my car checked out and was shocked that Pep Boys no longer sales all the car parts and things that they used to. They are in the process of only becoming an auto shop. But there is Advance Auto Parts next door, which is taking the majority of the space they once had. I also learned that this is one location that gives the lift inspections for $19. They provide the inspection form for you, you don't have to print it out and bring it. If you don't pass the lift inspection you don't pay."

"I personally will never go to that store again. I went there to fix my brake pad. After driving close to 2000 mi ( 6 months), my brake rotor came off while I was driving in the freeway. Luckily my family survived.I took it to a different mechanic. He told me they didn't fix the break rotor appropriately and the a bolt came out.He also told me the brake pad was not good and they use the cheap brake pad. Initially when I called pep boys they declined to help me because I was out of warranty period. But when I told them I drove only 2,000 miles. They agree to fix it. But I don't trust them to touch my car again. So I went to a different mechanic. He Helped me to replace the brake pads and he said the rim was messed up from that incident."