Aspire Dental & Orthodontics - Irvine

"Super unprofessional, they had me book cleaning 6 months in advance. I show up, they say sorry you came in on wrong day, your appointment is next Friday. Then I receive a text that my appointment is on Wednesday. Then I receive another text that my appointment has been cancelled due to staffing issues. I call them and they say there is a waitlist and no appointments available until they get more staffing. Unbelievable"

"I rarely post reviews like this but I had to warn other people. BEWARE!!! I’ve been going to Aspire dental for a few years. Last October 2022, I had routine cleaning and was recommended again to get a mouthguard for night use. I asked whether it is covered by my dental insurance, lady at the front desk was able to check my insurance and said that it was covered but I had copay of $50 for the mouthguard. I paid the copay and came back 2 weeks later to pick up my mouthguard. There was no mention of any other due bills. I had to call and cancel my next cleaning appointment (6 months later) because Aspire didn’t have any Saturday appointments available for 2-3 months. I went to another dental office for my next routine cleaning appointment. There was no mention of any outstanding bills during the phone conversation. Almost a YEAR LATER I receive a FINAL NOTICE for an unpaid balance that would go to collections of not paid within 10 days of receiving the letter. So I called Aspire dental 9/21/23 and spoke with Doreen to ask regarding this FINAL NOTICE of unpaid balance. She said it looks like it’s for the mouthguard. I explained to her I paid my copay and was told last year it was covered by my insurance. She said she will follow up with the lady that handles those (If I remember correctly, she mentioned name Vanessa?) I also told her that ASPIRE dental NEVER sent me a bill through the mail nor informed me of an outstanding bill through ANY other means of communication. October 11, I went back to Aspire for my routine cleaning. I spoke with Doreen again and gave her the FINAL NOTICE letter and followed up. She passed the letter to another lady in the office. She also mentioned that they didn’t know the letters were being sent out. Nobody followed up with me regarding this bill. November 6, I received a bill from collections (Radius Global Solutions LLC) for this Unpaid bill amounting to $675. This is in addition to the copay I already paid. ABSOLUTELY NO COMMUNICATION FOLLOW UP from Aspire dental. I have no debts and all my bills are paid in FULL every month. To say this is a NIGHTMARE is an understatement."

"I give this office a 12/10! Dr. K is very professional and informative. Chan is a great assistant & super friendly! I look forward to my dental visits."

"I've had the pleasure of visiting Aspire Dental for my dental needs, and I must say that my experience exceeded all expectations. Dr. Kawamoto and her team are truly exceptional, and they have earned my utmost respect and admiration. I would like to take a moment to highlight the outstanding individuals who made my visit memorable. Dr. Kawamoto is a brilliant dentist who goes above and beyond to ensure her patients receive the best care possible. Her expertise is evident, but what truly sets her apart is her genuine dedication to connecting with her patients. She takes the time to listen, understand their concerns, and addresses them with compassion and expertise. I felt valued and cared for throughout my entire visit. The front office staff, Doreen, Linda, and Li, deserve special recognition for their eagerness to assist patients and their extensive knowledge of insurance coverage and dental treatment costs. They went out of their way to answer my questions and provide guidance, making the administrative process seamless and stress-free. Their professionalism and commitment to patient satisfaction were truly remarkable. Shay and Irene, the hygienists at Aspire Dental, are simply rockstars of hygiene. Not only do they perform their duties with exceptional skill and precision, but they also manage to make cleanings a fun and enjoyable experience. Their friendly demeanor and genuine enthusiasm for their work made me feel comfortable and at ease during my cleaning appointments. I never thought I would look forward to a dental cleaning until I met them! Last but not least, the dynamic duo of the back office, Chan and Adela, deserve a special mention. They work seamlessly together, ensuring that the clinical aspect of each visit runs smoothly. Their professionalism, efficiency, and attention to detail are truly commendable. Their dedication to patient comfort and satisfaction is evident in the way they anticipate needs and provide support throughout the treatment process. I cannot recommend Aspire Dental enough. Dr. Kawamoto and her team have created a welcoming and exceptional dental practice that sets the bar high for patient care and service. From the moment you walk in, you are greeted with warmth and treated with respect. The entire staff, from the front office to the hygienists and the back office, go above and beyond to ensure your visit is comfortable, informative, and tailored to your specific needs. Aspire Dental is a gem in the dental industry, and I am grateful to have found such a remarkable dental practice."

"My wife and I went to Aspire Dental for our first visit since we relocated to Irvine. Checking in and making sure my insurance was correct was simple since everything is through their online portal. The office is clean and very high tech. Dr. Kawamoto was very thorough and made sure all my questions were answered. Since I haven't seen the dentist in years I was nervous about my teeth. They had time to do my deep cleaning and even do the fillings I needed done all in one visit. It was completely PAINLESS! I loved how the doctor explained each step to me. I'm very happy with them and I will be returning to do future dental work that I need done!"