Exchange Bank

"Opened a checking account with Tyler’s. Very fast and easy experience. Tyler is professional, helpful and friendly. Thank you!"

"Due to big corporate banks lack of genuine customer service and lack of communication to their clients I had to move on so I decided to join a Sonoma County local bank and that would be Exchange Bank. Exchange bank was founded in 1890 by father and son, Manville Doyle and Frank Doyle. Frank had a commitment to his community and for that he has his own scholarship for Santa Rosa Jr. College instead of passing down his fortune he used it for students. The bank does support 250 local non profit organizations. I really appreciate local banks because they tend to be more personal with their community and Exchange Bank is a good example of that. I do enjoy the way they decorate for their bank, especially on holidays. With that being said at this specific bank in downtown Santa Rosa I had an incident that I didn’t appreciate. I had my uncle/financial advisor next to me and the worker there forced him to step aside even when I authorized him to speak on my behalf if need be. She then pulled me aside and whispered like an immature kid. I felt uncomfortable and as if she insulted my intelligence. As a client I should be respected and treated as an adult, not as a child. There may be legal protocols to follow when it comes to accounts and finances, but it’s the way she approached it that was wrong. There also needs to be better communication with clients because there was a hold on my Zelle and wasn’t advised about it. I should be told if this is going to happen. There is also a crown jewel at that bank named Ali. She has a charming personality and the patience required for the job. She explained everything to me and has made me feel very good about myself. Whoever hired her deserves a promotion! The location of this bank is very convenient especially if you spend a lot of time in downtown Santa Rosa. There are 2 parking spots in front of the bank. Overall this isn’t a bad bank!"

"I wish I could write a review about anything and not be limited to only the places that appear on Google Maps because I could write some really cool reviews about things like my nephew's birthday party in the park. All sorts of review-worthy events occurred during that one! Or the time I was watching my favorite commercial, and I laughed so hard that I started sneezing and couldn't stop for like 3 minutes. It was super intense. Instead, I'm writing a review about this Exchange Bank branch in Santa Rosa. They have a solid 3.3 stars that they average from 12 online reviewers. Some people just complain about something so that they feel heard, like the folks that left one star. What's up with that. I guess giving one star provides some relief and comfort for them. And if that's all it takes, then have at it friends. I support you. But remember that the fine folks at this bank branch need a little support as well. And what better way to provide that than to give a good review and at least four stars for their effort and professionalism, as well as their interest rates and their loan packages, including mortgages and bond certificates. Plus, they are located on the main square where everything is possible and nothing is out of the question, especially a safe-deposit box."

"I have been banking with Exchange Bank since the 1980s. I am planning to close all my accounts and move to a different bank. This is because their customer service, when I need to go into a branch, is so abysmal. I go to 3 different branches and it's the same at each one. Every single time I've had to wait 10 to 15 minutes to get waited. Every single time there tellers are setting at their windows, people at desks all around me and maybe one or two tellers open. No one will open a window and provide service no matter how long the line is or how long they can see people waiting. I've spoken to the branch mangers and they say "oh we don't do the scheduling". That is no excuse for such terrible service."

"A pretty good local bank that used to be Great. It is a bank, soo... I stopped banking here in the early 2000's when they sold my credit card account to another lender who sold it.... Exchange is still a good bank, but I prefer local/regional Credit Unions because they have over all better service, fewer fees and keep more of their money local. Exchange has lots of branches with this being the headquarters. These folks lot my faith when they damaged their endowment for the Doyle Scholarship program at SRJC due to poor investment in out of the area construction during the last Real Estate Bubble. They suspended the program for about six years. It is "recovering" now however. If you prefer banks to credit unions, this is good one."