H&M

"The female manager was the rudest. I can not believe I was treated so poorly by a store leader. I went to exchange an item due to incorrect size and had the hardest time doing so. I understand H&M has updated the policy for return/exchange without a receipt. However, working with a customer who is a member of their reward program I would expect better customer service. I was able to find my digital receipt to make the exchange. The manager still failed to bag my items, say sorry for the inconvenience, or thank you. I will not return to this location again."

"I had an unpleasant experience today in this store (H&M Fashion square in Sherman oaks) It’s almost 8years that I shop here and I have my dog always with me with the stroller. She is emotional support animal. I never had problems at all during these years. Today When I was waiting in line my dog barked a little bit and one of the cashier complained about the barking and said next time I have to leave the store. That was so RUDE. I work in a bank and I know what customer service should be. I wish I knew her name. That’s not a good way to treat a customer. Showing this much of attitude and rudeness to a customer is unacceptable. I hope the store manager takes some serious action about it. I will give ZERO to this store and of course to her."

"Clothing is horrible over the past year. So cheaply made! I left once again with nothing since they only had most items only in size small. Not coming back ever! Everyone who works here looks miserable. Don't worry we understand why. Thank you Google!"

"I had an incredibly frustrating experience at one of the local stores. Despite being a long-time customer, I was subjected to disrespectful and utterly unprofessional behavior from the store staff, Marcus and Caroline. I visited the store to return one item and exchange a pair of pants. Instead of a simple process, it turned into a distressing ordeal. Both Marcus and Caroline insinuated my items were not in their original condition. The items had tags and the receipt. What was worse, this entire incident occurred publicly at the cashier desk, leading to an embarrassing and intimidating situation where I was accused and ridiculed. This experience was far from the quality service I have associated with the brand. It deeply concerns me that others might also be subjected to similar treatment. I hope this issue is addressed promptly to ensure it does not happen in the future."

"10:10 and people see us outside but still have the gates closed!"