Holiday Inn Express & Suites Brentwood, an IHG Hotel

"Not my favorite place but it's somewhere to stay. The wall heater was so loud and partially working we had to switch rooms. Another thing is the noise is loud. You can here everything everywhere. Lastly the breakfast they offer is kinda laughable. We went over to that and there wad so little there the only thing we found was a stale bagel? The very few things they had were empty but I wouldn't have eaten it if it was full anyway. So today we are going to drive somewhere to get something to eat. The people at the desk are very nice though."

"Great location, room was better than I had expected. Very clean. Nice helpful staff."

"On Sept. 11, 2023, I made a reservation to stay at this Holiday Inn Express for local business, i.e. training, near the hotel. The date of my stay would be Oct 23, & 24, 2023, however, my clients changed the location, and therefore, I cancelled my reservation. This was done on Oct 11, 2023, (12 days before my scheduled stay). I received a copy of my cancellation via email. Despite the cancellation, which was allowable until Oct 22, the hotel billed me for 1 night's stay. I immediately called the hotel and talked to the front desk and the General Manager (GM). The GM kept telling me that they didn't show a cancellation in their system, so I offered to email him my copy. He gave me, the wrong email address twice. The third time, I contacted the front desk and asked for a different email - which worked. Promises were made that the GM would call me back twice, and that has not happened (3 days later). I am now working with Corporate; the next step - my credit card to dispute the charge; the next is a legal action. I will never stay at this location and advise others to not stay here as well. The GM and front desk kept telling me that they don't see the cancellation in their system. As a customer, that is not my concern, nor my fault, especially, when I have a confirmed cancellation (from their system). I am extremely disappointed and now awaiting a 48 hour return call! Two days later and no call from the hotel. I reached back out to Corporate and they shared that the hotel will be issuing a "Good Will Credit", because there was a cancellation policy in force with my reservation. The cancellation policy stated that the reservation could be cancelled 24 hours prior to the scheduled stay. I asked Corporate to note that the hotel was not correct and made an error - that they were not willing to admit to. I have copies of everything - the policy and the cancellation. Per Corporate the refund of $223.73 should appear (on my credit card) in a couple of days. Still no call from the HOTEL! I travel a lot on business and definitely will not be staying at this location; and will be sharing this experience with my friends and family!"

"This place is in need of repairs. Not very clean and the house keeping seems to need improvement. Sofa bed had no sheets, no problem, go to call the front desk, room phone doesn’t work, again not a big deal but frustrating. After awhile the small things just add up to make it an unpleasant experience. The redeeming factor was that the staff were very kind."

"We had a great stay here! Rooms were clean, modern, with very comfy bed and really big bathroom with a tub too. Book direct with hotel, as we did an online booking with another service and that service royally screwed up. The manager at hotel made phone calls to correct the booking error for our daughter's family so that meant a lot as we were there for a family funeral. Also glad for the breakfast, just wish the hours for it were longer."